Dutch Customer Support

About the job Dutch Customer Support

Athens is a city that combines ancient heritage with modern living, offering a unique and captivating atmosphere. Here, you will be able to enjoy a vibrant nightlife with bustling bars and clubs that come alive after the beautiful sunsets. And on your days off you can lean back and relax in the warm Mediterranean climate, with long summers and mild winters. Experience the genuine hospitality of the Greek people and the laid-back lifestyle. You'll feel right at home - plus you will gain valuable work experience for the largest online booking and car rental site with a great salary to cover all your Greek adventures. Besides this you will also enjoy a lower tax rate, lower cost of living and incredible landscapes and beach life compared to the Netherlands.

As a customer support agent you will be handling incoming calls and emails and provide the customers with help, advices, and guidance. The inquiries can be about anything from booking of hotels/vacations, car rentals, payment issues, and general questions. You will receive training before you start working so you will be prepared for handling the customers' requests.

Your daily work will include tasks like these:

• Resolving service problems by identifying the customer's complaints/issues, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Contributing to team effort by accomplishing related results as needed.
• Providing support, reassurance, empathy, and comfort to the customers in need of help - for instance people who are already on vacation or having car issues and in need of help.
• Managing large amounts of incoming calls, emails, and chats.
• Following communication procedures, guidelines, and policies.

We offer

• New modern offices close to the vibrant centre of Athens and new IT equipment
• Performance bonus
• Work from office (after 90 days possibility to work at home based on metrics and performance)
• Work in morning, weekend and afternoon shifts on rotation with colleagues
• Inclusive culture and community focus
• Individualized career growth and development
• Thousands of free courses to improve skills and support career growth
• Company and team events
• Compensation to facilitate smooth transition and integration
• 25 paid vacation days
• Private health insurance
• Meal vouchers to enhance your workday experience

Your qualifications

You speak and write Dutch at a native level and your are fluent in English (strong B2).

Experience in customer care or hospitality is a plus but not a must.

You have a good understanding and level of computer handling skills (MS Office).

Excellent problem solving skills with the capability of research and identification of the right information.

You have strong communication and excellent negotiation skills, and you are service-oriented, professional, and thorough.