Dutch Customer Support Specialist

Job Description:

Role Overview

Are you fluent in Dutch and currently living in or around the beautiful city of Lisbon? We are seeking Dutch-Speaking Customer Support Specialists to join a premier project supporting a globally recognized leader in home and household appliances.

In this role, you will act as a vital point of contact for Dutch-speaking customers, managing inquiries, troubleshooting product features, and delivering top-tier service. This is an excellent opportunity to develop your career locally with a stable, highly recognized brand.

Key Responsibilities

• Assist Dutch-speaking customers with inquiries regarding appliance features, warranties, and technical troubleshooting.
• Provide accurate, friendly, and professional solutions via phone, email, or chat channels.
• Handle customer accounts, track service requests, and update internal databases with precision.
• Collaborate with internal teams to ensure a seamless and high-quality customer experience.

Requirements & Profile Needed

• Location: Must currently reside in or around Lisbon, Portugal. (Please note: This position is open to local candidates only, as no relocation support is provided).
• Languages: Native or proficient level of Dutch (written and spoken) with a good working command of English.
• Skills: Strong communication abilities, a customer-first mindset, patience, and comfort navigating basic computer and database systems.

Work Schedule & Location

• Location: Fully office-based (On-Site) at our modern operations hub in Lisbon.
• Schedule: Shifting schedules operating within the daytime window of 07:00 AM to 05:00 PM.

Compensation & Financial Benefits

We offer a competitive and secure financial package structured according to local regulations:

• Competitive Base Salary: Fixed monthly base of €1,400.00.
• Language Allowance: An additional specialized language bonus of €150.00 per month.
• Monthly Bonus Structure: A performance or productivity-based bonus of €100.00 per month.
• Comprehensive initial training program fully provided by the company to ensure your total familiarity with the appliance portfolio before your first interaction.

Required Skills:
• Performance
• BASIC
• Chat
• Support
• Database
• Operations
• Salary
• Features
• Customer Experience
• Compensation
• Customer Support
• Regulations
• Databases
• Troubleshooting
• Email
• English
• Training
• Communication