Dutch front office technical support - Hybrid working model - Sofia Bulgaria

Mercier Consultancy is thrilled to offer an opportunity for a Dutch Front Office Technical Support Specialist, located in Sofia, Bulgaria, with a hybrid working model! In this role, you will serve as a vital point of contact for our Dutch-speaking clients, providing technical assistance and support related to our products and services.

As a Front Office Technical Support Specialist, you will interact directly with clients, helping them resolve technical issues and ensuring a smooth user experience. Your expertise will not only help maintain client satisfaction but also contribute to the improvement of our services.
Responsibilities

• Provide technical support to Dutch-speaking clients through various channels such as phone, email, and chat
• Troubleshoot and resolve hardware and software issues effectively
• Document technical issues and solutions in our support system
• Advise clients on best practices and usage of our products
• Collaborate with technical teams to escalate and resolve more complex issues
• Engage in continual training to enhance your product knowledge and technical skills
• Collect and analyze client feedback to provide insights for service improvements

Requirements

• Fluency in Dutch and English, both written and spoken
• Strong communication and interpersonal skills
• Previous experience in a technical support or customer service role is advantageous
• Ability to troubleshoot technical problems and provide clear instructions
• Proficient in using support ticketing systems and Microsoft Office Suite
• Attention to detail and organizational skills
• Ability to work independently and collaboratively in a hybrid work environment

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Private Health Insurance

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...