Mercier Consultancy Group is hiring a Dutch Reservations Agent to join the Booking.com team based in Greece. This position offers a paid relocation package for successful candidates. As a Reservations Agent, you will be responsible for assisting Dutch-speaking customers with their accommodation bookings, providing exceptional service and support to enhance the customer experience.
Key Responsibilities - Assist Dutch-speaking customers with hotel and accommodation bookings through various communication channels including phone, email, and chat.
- Provide detailed and accurate information on availability, prices, and booking policies.
- Process reservations, modifications, and cancellations efficiently while ensuring accuracy.
- Resolve customer inquiries and issues promptly and professionally to ensure high satisfaction.
- Maintain updated records of interactions and bookings in company systems.
- Collaborate with team members to share knowledge and provide consistent service quality.
Requirements - Fluent in Dutch (both spoken and written); proficiency in English is an advantage.
- Previous experience in reservations, customer service, or related fields is preferred.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Familiarity with reservation and CRM systems is a plus.
- Strong organizational skills with the ability to handle multiple tasks efficiently.
- Ability to work effectively both independently and in a team environment.
- Willingness to relocate to Greece; paid relocation assistance will be provided.
Benefits- Competitive Monthly
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...