Dutch Speaking Booking Agent (Remote in Greece)

About the job Dutch Speaking Booking Agent (Remote in Greece)

This position is strictly available to individuals currently living in Greece or those independently arranging their relocation to the country. We cannot review applicants located abroad who do not plan to establish official, permanent residence for work in Greece.

Role OverviewWe are seeking versatile, enthusiastic professionals to serve as brand representatives for a premier name in the global online travel industry. In this role, you will represent a top-tier international company while enjoying a 100% remote setup from anywhere on the Greek mainland or islands.

This position goes well past basic customer support. Working as a virtual travel specialist, you will uphold the company's high reputation by solving complex booking issues and creating smooth, premium travel experiences. Acting as a vital contact point, you will balance precision with exceptional guest service.

Core Responsibilities & Daily TasksIn your daily role as a Virtual Travel Specialist, your duties will focus on:

• Omnichannel Support: Managing incoming customer inquiries via phone, chat, and email with polished, professional fluency in both fluent Dutch and fluent English.
• Complex Problem Solving: Researching and resolving intricate booking issues and account queries with patience and empathy.
• Travel Advisory: Staying up to date on global travel regulations and internal software tools to provide accurate, top-tier guidance to clients.
• CRM Logging: Recording all guest interactions with detailed accuracy in the system to maintain up-to-date client records.
• Goal Achievement: Meeting individual performance metrics while collaborating with a global workforce to maintain superior service standards.

Candidate Profile & RequirementsWe are looking for driven professionals who excel in a fast-paced, independent, remote environment.

Language Skills

• Dutch: Fluent, C2-level proficiency to deliver outstanding customer satisfaction.
• English: Fluent, B2-level proficiency or higher for onboarding programs, software interfaces, and internal team communications.

Legal & Setup Requirements

• Work Authorization: Full legal permission to live and work in Greece.
• Home Office Setup: A quiet, dedicated home workspace with a reliable, high-speed internet connection.

Core Strengths

• Interpersonal Skills: Outstanding communication abilities and the composure needed to handle high-pressure guest scenarios effectively.
• Self-Discipline: Strong personal accountability to manage your daily tasks autonomously in a fully virtual setup.

Compensation, Benefits, & Career PathWe offer a competitive rewards package designed to support your lifestyle and professional goals:

• Base Pay: A competitive salary structure for bilingual talent in Greece, following the standard local 14-month annual pay model.
• Monthly Incentives: Regular financial bonuses tied directly to performance and quality targets.
• Day-One Benefits: Full private health and life insurance coverage starting on your first day of employment.
• Equipment Included: Complete corporate hardware setup-including a laptop-delivered directly to your home address.
• Career Growth: Clear opportunities to advance into quality monitoring, management, or corporate training roles.

Relocation Package (For Candidates Moving to Greece)For candidates relocating to Greece from abroad, we provide complete support to ensure a smooth transition:

• Flight Covered: Full payment for your commercial flight to Greece.
• Temporary Housing: 30 days of company-funded accommodation while you find long-term housing.
• Paperwork Support: Direct assistance with local administrative setup, including step-by-step guidance to secure your Greek tax number (AFM) and social security registration (AMKA).

Application ProcessReady to start your remote career with a leading global travel brand? Click Apply Now to submit your updated resume in English. Our talent acquisition team will review your application and contact you soon to arrange an initial virtual interview.