Dutch Speaking Booking Agent (Remote in Greece)

About the job Dutch Speaking Booking Agent (Remote in Greece)

This remote position is open exclusively to applicants presently living in Greece or those independently planning their move to the country. Applications from non-resident international candidates without concrete plans to establish permanent tax and working residency in Greece cannot be processed.

Position Summary

We are searching for proactive and engaging professionals to represent a dominant, top-tier global brand in the online travel industry. Operating in this capacity, you will serve as a premier brand representative while taking advantage of a fully remote role based anywhere-be it a major city or an island-across Greece.

This position reaches far past basic customer support. As a remote travel coordinator, you will safeguard the brand's high reputation by addressing complex reservation challenges and delivering frictionless, high-end travel experiences. Acting as a key liaison, you will balance technical efficiency with exceptional guest support.

Key Responsibilities & Daily Duties

In your capacity as a Virtual Travel Coordinator, your daily activities will focus on:

• Multi-Channel Engagement: Managing inbound customer communications across phone, email, and live chat channels with flawless professionalism in both Dutch and English.
• Resolution of Complex Issues: Researching and rectifying complicated reservation errors and account questions with patience and empathy.
• Specialized Guidance: Staying informed on international travel mandates and internal software platforms to offer precise, high-level advice to clients.
• Record Keeping: Documenting all user interactions thoroughly within the corporate CRM to maintain accurate account histories.
• Target Achievement: Reaching individual output targets while collaborating with an international team to sustain top-tier service quality.

Desired Qualifications & Profile

We seek self-driven candidates who thrive in a fast-paced, autonomous, digital-first operational setting.

Language Requirements

• Dutch: C2-level (fluent) command to deliver superior client interactions.
• English: B2-level proficiency (Upper-Intermediate) or higher for operational systems, training programs, and internal communication.

Legal & Operational Requirements

• Work Authorization: Unlimited legal right to reside and be employed in Greece.
• Home Office Environment: A dedicated, quiet workspace outfitted with stable, high-speed internet connectivity.

Core Competencies

• Communication Skills: Excellent interpersonal abilities paired with the composure required to manage stressful customer situations smoothly.
• Self-Management: High levels of personal discipline to manage daily tasks independently in a virtual environment.

Compensation, Perks, & Career Path

We provide a strong compensation model designed to reward performance and support long-term professional advancement:

• Base Salary: A specialized compensation structure tailored for bilingual talent in Greece, incorporating the standard 14-month annual salary distribution.
• Monthly Incentives: Regular performance-based financial rewards linked directly to customer satisfaction and operational benchmarks.
• Immediate Coverage: Comprehensive private health and life insurance plans active from your first day on the job.
• Hardware Provided: A complete, high-grade remote work hardware kit (including a corporate laptop) shipped directly to your residence.
• Pathways for Growth: Defined progression routes into quality assurance, team management, or corporate instruction roles.

Relocation Assistance (If Moving to Greece)

For candidates relocating to Greece to take on this role, we offer full support for a seamless onboarding experience:

• Covered Travel: Full coverage for your airline ticket to Greece.
• Initial Accommodation: 30 days of corporate-sponsored temporary housing to give you sufficient time to locate long-term housing.
• Onboarding Logistics: Direct aid with local administrative procedures, including guided help with securing your Greek tax ID (AFM) and social security registration (AMKA).

How to Apply

Ready to advance your remote career with a leading name in global travel? Tap Apply Now to submit your current resume written in English. A representative from our recruitment team will assess your profile and follow up to schedule an introductory virtual interview.