Dutch Speaking Booking Agent (Remote in Greece)

About the job Dutch Speaking Booking Agent (Remote in Greece)

This virtual role is restricted to individuals currently residing in Greece or those who are independently managing their relocation to the country. Applications cannot be considered from abroad unless you have concrete plans to set up permanent residency and working status in Greece.

Role Overview

We are seeking resourceful, driven candidates to represent a market-leading international brand in the digital travel industry. In this role, you will act as a primary brand ambassador while working entirely from home-whether you are based in a major mainland hub or on one of the Greek islands.

This position goes far beyond conventional customer care. As a virtual travel consultant, you will safeguard the company's reputation by untangling complex booking challenges and delivering flawless, top-tier travel experiences. Serving as a crucial link between back-end operational systems and front-line client satisfaction, you will make a direct impact on every journey.

Essential Duties & Daily Tasks

As a Work-from-Home Travel Consultant, your day-to-day responsibilities will include:

• Cross-Channel Communication: Handling inbound inquiries via telephone, email, and live messaging with fluid, high-level professionalism in Dutch and English.
• Advanced Problem Resolution: Investigating and resolving intricate reservation errors and account questions with patience and genuine empathy.
• Travel Expertise: Staying current on global travel policies and internal tools to offer precise, reliable guidance to customers.
• System Documentation: Logging every client interaction thoroughly within the CRM platform to maintain accurate account histories.
• Performance Excellence: Reaching personal efficiency metrics while collaborating with a global team to maintain exceptional service quality.

Candidate Profile & Qualifications

We are looking for self-starting professionals who thrive in an autonomous, fast-paced digital workspace.

Language Requirements

• Dutch: C2-level mastery (fluent) to ensure top-quality customer experiences.
• English: B2-level proficiency (Upper-Intermediate) or higher for internal communications, technical tools, and training programs.

Technical & Work Authorization Setup

• Legal Right to Work: Full legal authorization to live and work in Greece.
• Home Office Environment: A quiet, private workspace equipped with a high-speed, dependable internet connection.

Key Traits

• Interpersonal Skills: Strong communication capabilities combined with the composure needed to navigate challenging customer interactions.
• Self-Management: High accountability and focus to manage daily tasks independently in a virtual workplace.

Compensation, Benefits, & Career Growth

We offer a strong, competitive package designed to support your work-life balance and long-term career aspirations:

• Base Salary: A competitive salary tailored for bilingual specialists in Greece, structured around the local 14-month annual pay model.
• Monthly Performance Bonuses: Extra financial incentives tied directly to your service quality and output benchmarks.
• Day-One Insurance: Full private health and life insurance coverage starting from your first day of employment.
• Company Equipment: A complete home-office tech kit-including a corporate laptop-shipped directly to your residence.
• Internal Progression: Clear pathways to advance into team leadership, quality assurance, or training positions.

Support for Relocating Candidates

If you are moving to Greece from abroad for this role, we provide complete support to make your move hassle-free:

• Covered Flight: Full payment for your commercial flight to Greece.
• Corporate Housing: 30 days of free temporary lodging to allow ample time to secure permanent housing.
• Administrative Guidance: Direct help from our team with local paperwork, including getting your Greek tax ID (AFM) and social security registration (AMKA).

Ready to Apply?

If you are ready to build a virtual career with an industry-leading travel brand, click Apply Now to submit your current resume in English. Our recruitment team will review your background and reach out to schedule an introductory online interview.