Dutch Speaking Customer Advisor (Hybrid)

About the job Dutch Speaking Customer Advisor (Hybrid)

Location: Lisbon, Portugal

Language Requirements: Fluent Dutch and Professional English (B2+)

Job Title: Dutch-Speaking Customer Support Advisor (Home Appliances & Consumer Electronics)

Role Overview

Are you looking to kickstart your career in one of Europe's most vibrant capitals while enjoying the flexibility of a hybrid work schedule? We are seeking enthusiastic Dutch-speaking Customer Support Advisors to join our international team in Lisbon.

In this role, you will represent a globally recognized leader in home appliances and consumer electronics. Your mission will be to deliver outstanding support to Dutch-speaking customers, helping them resolve inquiries and ensuring a seamless brand experience. This position features a flexible hybrid work model alongside time in our modern Lisbon office, offering the ideal balance between professional independence and connection with your team.

Work Model: Hybrid (2-3 days remote per week)

Experience: No prior experience required (fully paid training provided)

Key Responsibilities

• Customer Assistance: Manage incoming inquiries from Dutch-speaking customers via phone, email, and live chat in a professional, friendly, empathetic, and timely manner.
• Troubleshooting & Support: Assist customers with product inquiries, delivery scheduling, warranty questions, and troubleshooting common technical issues related to household appliances with patience and care.
• Case Management: Log and track customer interactions in our CRM system with absolute precision, ensuring accurate documentation and following up on open cases until resolution.
• Quality & Empathy: Maintain a high level of customer satisfaction through active listening, genuine empathy, and delivering clear, helpful solutions.
• Team Collaboration: Work closely with team leaders and colleagues-both in-office and virtually-to continuously improve service quality and hit team performance targets.

What We Are Looking For

Essential Qualifications:

• Language Skills: Fluent Dutch (written and spoken) to ensure clear client communication, with a solid, professional command of English (B2 level or higher) for internal communication and training.
• Tech & Hybrid Savvy: Comfortable navigating multiple screens, using basic software (MS Office), adapting to CRM tools, and self-managing effectively during remote workdays.
• Adaptability: Comfortable working in a structured environment with rotating shifts.
• Experience: Prior experience in customer service, call centers, or retail is a great bonus, but not mandatory. We value motivation, attitude, and eagerness to learn above all else!
  
  Core Competencies:
• Excellent verbal and written communication skills, with a polite, empathetic, patient, and customer-centric approach, backed by emotional intelligence and a problem-solving mindset.

Working Hours & Shifts

• Schedule: Full-time (40 hours per week), 8 hours per day, 5 days per week.
• Shift Window: Rotative shifts operating between 07:00 AM and 05:00 PM.
• Work Style: Hybrid setup-enjoy the best of both worlds with 2 to 3 days working remotely from home per week, combined with collaborative days in our state-of-the-art office in Lisbon.

Compensation & Benefits Package

• Base Salary: €1,400 gross/month (paid 14 times/year, including Christmas and Summer holiday bonuses).
• Language Allowance: €150 net/month language allowance for utilizing your Dutch language skills.
• Performance Bonus: Up to €100/month monthly KPI bonus based on hitting realistic customer satisfaction and quality targets.
• Meal Allowance: €7 daily meal voucher (approx. €140-€150 net extra per month).
• Paid Onboarding: Fully paid, comprehensive initial training on product knowledge and customer management systems starting on day one.
• Career Growth: Real opportunities for internal promotion into Quality Assurance, Team Management, or Training roles.
• Relocation Support: Dedicated support for candidates moving from abroad (including assistance with local paperwork, NIF/NISS registration, and settling-in guidance) to ensure a smooth transition to Portugal.