Dutch Speaking Customer Advisor (Hybrid)

About the job Dutch Speaking Customer Advisor (Hybrid)

Location: Lisbon, Portugal

Language Requirements: Fluent Dutch and Professional English (B2+)

Job Title: Dutch-Speaking Customer Support Advisor (Home Appliances & Consumer Electronics)

Role Overview

Are you looking to launch your professional journey in one of Europe's most dynamic capitals while enjoying the flexibility of a hybrid work arrangement? We are actively seeking enthusiastic Dutch-speaking Customer Support Advisors to join our multicultural team based in Lisbon.

In this capacity, you will represent a globally renowned leader in the home appliances and consumer electronics sector. Your core mission will be to deliver exceptional support to our Dutch-speaking clientele, assisting them with inquiries and guaranteeing a seamless brand experience. This position offers a flexible hybrid work model alongside time spent in our contemporary Lisbon office, providing the ideal equilibrium between professional autonomy and team connection.

Work Model: Hybrid (2-3 days remote per week)

Experience: No prior background required (comprehensive, fully paid training is provided)

Key Responsibilities

• Customer Assistance: Handle incoming inquiries from Dutch-speaking customers via telephone, email, and live chat in a professional, courteous, empathetic, and prompt manner.
• Troubleshooting & Support: Guide customers through product questions, delivery scheduling, warranty terms, and the resolution of common technical issues regarding household appliances with patience and care.
• Case Management: Log and monitor customer interactions within our CRM system with meticulous precision, ensuring accurate documentation and following open cases through to complete resolution.
• Quality & Empathy: Sustain a high standard of customer satisfaction through active listening, genuine empathy, and the delivery of clear, actionable solutions.
• Team Collaboration: Partner closely with supervisors and colleagues-both on-site and virtually-to continually elevate service standards and achieve collective performance benchmarks.

What We Are Looking For
Essential Qualifications:

• Language Skills: Fluent Dutch proficiency (written and spoken) to ensure crystal-clear client communication, coupled with a robust, professional command of English (B2 level or higher) for internal communications and training sessions.
• Tech & Hybrid Savvy: Comfortable navigating multi-screen setups, utilizing standard software (MS Office), adapting to CRM platforms, and self-managing effectively during remote workdays.
• Adaptability: Comfortable thriving within a structured environment governed by rotating shift schedules.
• Experience: Prior background in customer service, call centers, or the retail industry represents a valuable plus, but is not mandatory. We prioritize motivation, attitude, and a strong eagerness to learn above all else!

Core Competencies:

• Outstanding verbal and written communication abilities, paired with a polite, empathetic, patient, and customer-focused demeanor, underpinned by emotional intelligence and a solutions-driven mindset.

Working Hours & Shifts

• Schedule: Full-time commitment (40 hours per week), structured as 8 hours per day across 5 days a week.
• Shift Window: Rotational shifts operating within the daily window between 07:00 AM and 05:00 PM.
• Work Style: Hybrid setup-experience the best of both worlds with 2 to 3 days working remotely from home weekly, balanced with collaborative days at our state-of-the-art office facility in Lisbon.

Compensation & Benefits Package

• Base Salary: €1,400 gross per month (distributed across 14 annual payouts, incorporating Christmas and Summer holiday bonuses).
• Language Allowance: €150 net per month language bonus rewarding the professional application of your Dutch language skills.
• Performance Bonus: Up to €100 per month performance bonus tied to achieving realistic customer satisfaction and quality targets.
• Meal Allowance: €7 daily meal voucher (equating to approximately €140-€150 net additional income per month).
• Paid Onboarding: Thorough, fully compensated initial training program covering product knowledge and customer management systems starting right on day one.
• Career Growth: Tangible pathways for internal advancement into Quality Assurance, Team Management, or Training positions.
• Relocation Support: Tailored assistance for candidates relocating from abroad (comprising help with local bureaucratic paperwork, NIF/NISS tax and social security registration, and settling-in guidance) to ensure a seamless transition to Portugal.