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3 kandidaten bekijken nu
Portugal, LissabonDutch speaking Customer Service Representative
Publicatie datum 22.09.2026
Position: Customer Service Representative
Location: Lisbon, Portugal
Work model: On site
Employment type: Fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Handle customer interactions across various communication channels, including phone, email, live chat, and social media
- Provide clear and accurate information in response to customer inquiries, following established company policies and procedures
- Assist with general questions, product or service information, and basic technical support
- Respond to incoming customer requests and accurately document relevant case details in the appropriate systems
- Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary
- Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure
- Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors
- Offer feedback to improve service processes and contribute to team knowledge sharing.
REQUIREMENTS:
- Native / fluent in Dutch (C2) both verbal and written. Fluent in English (minimum B2 level)
- Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
- Basic understanding of customer service principles and the ability to follow standard procedures
- Ability to handle technical inquiries and troubleshoot common issues with guidance
- Experience with customer service software, ticketing systems, or CRM tools is preferred
- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
- Organized, detail-oriented, and able to manage multiple tasks simultaneously
- Willingness to learn and adapt in a fast-paced or evolving support environment
- Working schedule: shift rotation, Monday to Friday: 07:30AM-8PM.
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
The Lemon Consulting
3 kandidaten bekijken nu
Publicatie datum 22.09.2026
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