Dutch speaking Customer Support Operator for B2B clients

Company Description

Engineered in Berlin. Driving the Future of Europe.
At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe's leading online platform for the automotive aftermarket.
Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.
Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.

Come join us and impact the future of AUTODOC!

Job Description

Responsibilities:

• Be the go - to expert for our corporate clients across chat, phone, and email - think of yourself as their trusted advisor on speed dial
• Gather valuable feedback from clients and become our eyes and ears in the market
• Keep clients in the loop about their order status and watch their loyalty (and satisfaction!) grow
• Build genuine partnerships with each customer - we're not just processing orders, we're building relationships
• Make smart, independent decisions on medium and high complexity matters and turn tricky situations into loyalty-building opportunities with minimal supervisor involvement
• Jump into working groups to help shape new functionality development and testing - your ideas matter here
• Collaborate with our marketing team on exciting initiatives like surveys, customer needs research, and proposal generation

Qualifications

Requirements:

• You are native Dutch speaker
• Strong knowledge of the company's business processes in customer service
• Strong communication skills (at least 1 year of experience working with clients)
• Minimum knowledge of automotive industry
• Will be a plus
• Ability to use automobile spare parts catalogs (TecDoc)
• Ability to use special technical sites for spare parts selection (p.ex. partlink).

Additional Information

• Full time (40h a week)
• Monday-Saturday 9:00am - 22:30pm (8h)
• 2 days a week days off
• Work location: Chișinău, Balti office/remotely
• Competitive salary based on your professional experience
• International career in a multicultural environment with lots of opportunities to grow
• Professional growth - 650 e-courses focusing on Leadership and different soft skills
• Free company events and activities
• Free English and German language classes
• Annual vacation of 28 calendar days + a day off on a birthday
• Fruit days.