Dutch speaking Customer Support Operator for B2B clients(m/f/d)

Company Description

Engineered in Berlin. Driving the Future of Europe.
At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe's leading online platform for the automotive aftermarket.
Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.
Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.

Come join us and impact the future of AUTODOC!

Job Description

Responsibilities:

• Be the go - to expert for our corporate clients across chat, phone, and email - think of yourself as their trusted advisor on speed dial
• Gather valuable feedback from clients and become our eyes and ears in the market
• Keep clients in the loop about their order status and watch their loyalty (and satisfaction!) grow
• Build genuine partnerships with each customer - we're not just processing orders, we're building relationships
• Make smart, independent decisions on medium and high complexity matters and turn tricky situations into loyalty-building opportunities with minimal supervisor involvement
• Jump into working groups to help shape new functionality development and testing - your ideas matter here
• Collaborate with our marketing team on exciting initiatives like surveys, customer needs research, and proposal generation

Qualifications

Requirements:

• You are native Dutch speaker and English B1
• Strong knowledge of the company's business processes in customer service
• Strong communication skills (at least 1 year of experience working with clients)
• Minimum knowledge of automotive industry
  
  Will be a plus:
• Ability to use automobile spare parts catalogs (TecDoc)
• Ability to use special technical sites for spare parts selection (p.ex. partlink).

Additional Information

• Full time contract (40 hours a week)
• Monday-Saturday 8:00am - 20:00pm (CET), 8 hours rotational shift, 2 days a week days off;
• Annual vacation of 25 working days and 1 additional day off on your birthday
• Day off on Municipality day and Carnaval
• Meal Allowance (8 euros per working day)
• Fidelidade Healthcare Plan (Comprehensive health coverage with the option to include your partner and children at discounted rates).
• Mental Wellbeing Program through the OpenUp platform
• AUTODOC corporate discount for purchasing car parts at special rates for personal use
• Exclusive retail discounts via our 'Benefits at Work' portal
• Learning & Development (over 650 courses on soft and hard skills on our e-learning platform)
• Free English and German language classes (after probation period)
• Flexible working hours and hybrid work