Dutch Speaking Customer Support Representative (Remote in Portugal)

About the job Dutch Speaking Customer Support Representative (Remote in Portugal)

We are seeking an engaging, service-minded Dutch Customer Experience Specialist to represent a world-leading German luxury car brand.

In this role, you will serve as the dedicated voice for Dutch-speaking vehicle owners, drivers, and partner centers. You will address inquiries concerning vehicle functionalities, digital connected services, warranty coverage, and routine upkeep-ensuring every interaction reflects elite service standards.

Important: This role is strictly remote within Portugal. Applicants must already reside in the country with full work authorization.

Main Responsibilities

• Client Interaction: Address incoming phone calls, emails, and live messaging from Dutch customers, delivering prompt and customized solutions.
• Problem-Solving & Tech Support: Assist vehicle owners with mobile application features, digital dashboard tools, and general technical questions.
• Data Management: Log all client contacts and updates thoroughly inside our customer relationship software.
• Internal Collaboration: Partner with local service centers and technical back-office teams to settle complex customer cases.
• Brand Quality: Maintain a high standard of professional courtesy that aligns with an iconic, top-tier automotive name.

Candidate Profile

Mandatory Criteria

• Language Proficiency: C1/C2 level command of Dutch (oral and written) plus B2 level English.
• Legal Status: Current residence in Portugal with registered local tax/social security credentials (NIF/NISS) and valid work rights.
• Home Setup: Access to a fast, stable internet connection.

Ideal Attributes

• Practical background in customer assistance, helpdesk operations, or client hospitality (automotive or premium product experience is a plus).
• Outstanding active listening abilities paired with an empathetic, client-focused mindset.
• Ability to comfortably navigate concurrent digital systems and software.
• Structured, detail-oriented approach to task handling.

What We Provide

Remuneration Package

• Base Earnings: €1,100 gross/month
• Attendance Reward: €80 gross/month
• Daily Meal Voucher: €7.63 per day worked (credited to a meal card)
• Fully compensated initial onboarding and training program

Equipment & Working Conditions

• 100% Remote Flexibility: Perform your duties from any Portuguese region.
• IT Equipment Furnished: Complete hardware package supplied directly to your home (computer, headset, and security assets).
• Guaranteed Rest Days: Fixed Monday-to-Friday schedule-Saturdays and Sundays off.

Company Culture

• Inclusive, international team structure with room for professional progression.
• Continuous learning opportunities and employee wellness perks.

Next Steps

Interested in supporting a premier automotive brand from your home in Portugal? Submit your updated CV (in English or Dutch) today to initiate your application.