Dutch Speaking Customer Support Representative (Remote in Portugal)

About the job Dutch Speaking Customer Support Representative (Remote in Portugal)

Do you prioritize client satisfaction and excel at delivering top-tier service? We are hiring a Dutch-Fluent Customer Support Advisor to act as a brand ambassador for a leading German luxury vehicle manufacturer.

In this position, you will act as the primary contact for Dutch-speaking customers, motorists, and dealership partners. Your responsibilities include handling inquiries about vehicle capabilities, digital connected-car platforms, mobility programs, warranty coverage, and routine service appointments.

This role is completely remote; however, applicants must live in Portugal (mainland or autonomous regions) and possess legal authorization to work.

Core Responsibilities

• Client Engagement: Answer inbound requests via call, email, and web chat from Dutch-speaking clients with professionalism, warmth, and efficiency.
• Issue Resolution: Assess client needs, troubleshoot basic software or app features (including connected-car platforms), and deliver accurate solutions.
• CRM Logging: Detail all client interactions, case histories, and updates precisely within the customer relation database.
• Internal Coordination: Work alongside local dealerships, repair centers, and technical escalation teams to ensure a smooth service journey.
• Brand Representation: Uphold exceptional service standards that mirror the prestige, quality, and forward-thinking ethos of a premier auto manufacturer.

Target Candidate Profile

Mandatory Requirements

• Language Proficiency: Fluent (C1/C2 level) in written and verbal Dutch, along with intermediate (B2 level) English proficiency.
• Location & Legal Status: Resident of Portugal holding valid tax (NIF) and social security (NISS) numbers, plus EU citizenship or a valid work visa.
• Home Office Infrastructure: Reliable high-speed home internet (fiber preferred).

Preferred Qualifications

• Prior background in customer service, contact centers, or client management (experience with automotive or luxury products is a strong advantage).
• Superior active listening abilities and empathetic communication skills.
• Strong tech literacy with the capacity to manage multiple software applications at once.
• An analytical mindset with strong attention to accuracy and high adaptability.

Benefits & Compensation

Salary & Allowances

• Base Pay: €1,100 gross monthly
• Attendance Incentive: €80 gross monthly
• Meal Stipend: €7.63 per day worked (issued on a dedicated meal card)
• Full paid training provided upon onboarding

Equipment & Location

• Fully Remote Work: Perform your role from home anywhere within Portugal.
• Company Tech Provided: Complete work hardware package supplied (computer system, peripherals, headset, and secure network access).

Schedule

• Work Week: Monday through Friday
• Weekends: Guaranteed Saturdays and Sundays off

Workplace Culture

• A multicultural, energetic, and supportive work culture.
• Defined pathways for career development and ongoing skills training.
• Employee wellness initiatives and team engagement events.

Application Process

Ready to advance your career with an iconic automotive brand? Submit your updated resume in Dutch or English. Our talent team will review your credentials and contact qualified candidates for an introductory interview.