Dutch Speaking Customer Support Representative (Remote in Portugal)

About the job Dutch Speaking Customer Support Representative (Remote in Portugal)

We are currently recruiting a customer-focused Dutch Support Representative to handle end-user support for a top-tier German automotive manufacturer.

You will act as a key liaison for Dutch-speaking car owners, prospective buyers, and authorized service centers. Your daily focus will involve resolving inquiries regarding vehicle features, mobile app integrations, warranty details, and scheduled servicing, providing a smooth and elevated brand experience throughout.

Note: While fully remote, this position is strictly open to candidates currently residing in Portugal with full employment rights.

Core Responsibilities

• Multi-Channel Engagement: Respond to incoming phone calls, emails, and live chats from Dutch clients with speed, clarity, and professionalism.
• Technical & General Guidance: Walk users through connected car mobile applications, digital services, and product inquiries.
• Documentation: Record accurate notes and tracking history within our client management database for every interaction.
• Department Coordination: Work alongside dealership networks and technical departments to ensure quick issue resolution.
• Service Standards: Uphold the high-quality reputation of a globally recognized vehicle manufacturer.

Candidate Checklist

Essential Requirements

• Language Capabilities: Advanced/Native command of Dutch (C1/C2) and upper-intermediate English (B2).
• Legal Documentation: Living in Portugal with valid work authorization, NIF, and NISS.
• Home Office: High-speed internet connection in your home workspace.

Key Competencies

• Experience in contact center operations, helpdesk support, or client relations (luxury goods or automotive background is a plus).
• Great interpersonal skills and a natural ability to connect with customers.
• Comfort working across multiple software tools and database interfaces.
• Methodical approach to problem-solving and good time management.

Salary & Benefits

Financial Details

• Base Compensation: €1,100 gross/month
• Attendance Incentive: €80 gross/month
• Daily Meal Benefit: €7.63 per worked day (paid via meal card)
• Paid comprehensive training prior to live operations

Setup & Work-Life Balance

• Work From Home: Complete flexibility to work from anywhere in Portugal.
• Work Equipment Provided: Full computer hardware, headset, and system accessories delivered straight to your door.
• Fixed Hours: No weekend work-Saturday and Sunday off every week.

Growth & Environment

• Vibrant international workforce with paths for career advancement.
• Access to ongoing skills training and staff well-being programs.

Ready to Apply?

If you are ready to take on a remote Dutch-speaking support role for a leading automotive brand, submit your CV in English or Dutch today.