Dutch-Speaking Customer Support Specialist in Malta

Our client is offering an opportunity to build an international career in the iGaming industry while living in one of Europe's most established expat hubs - Malta.

Malta is a fast-growing centre for online gaming, attracting professionals from across the Netherlands, Belgium, Scandinavia, and other European markets. This role provides hands-on experience within sportsbook and online casino operations, offering valuable exposure to payments, compliance, fraud prevention, and customer operations.

You will become a product expert and act as a key contact point for customers, gaining insight into the operational backbone of a global iGaming business.

Key Responsibilities

• Handle customer queries via phone, live chat, and email
• Manage withdrawals and payment-related questions
• Process KYC documentation and conduct enhanced due diligence
• Perform security and transaction checks on customer accounts
• Collaborate closely with payments, fraud, and compliance teams
• Analyse customer trends and contribute to internal process improvements
• Take ownership of cases from start to resolution
• Contribute to KPIs and service level targets

Requirements

• Fluent Dutch (written and spoken)
• Comfortable communicating in both Dutch and English
• Previous customer service experience (required)
• Strong organisational and analytical skills
• Ability to multitask in a fast-paced environment
• Comfortable working shifts
• Proactive and solution-oriented mindset

Benefits
Career Growth Opportunities

Malta's iGaming sector is known for strong internal mobility and structured development programmes.

You may have the opportunity to grow into areas such as:

• Fraud & Risk
• Compliance
• Escalations
• Commercial
• Product
• Country Management

Benefits

• Relocation package
• Hybrid working model
• Up to 40 days per year fully remote
• International private health insurance
• Bonus scheme
• Wellbeing allowance
• Office breakfasts and lunches
• Regular social and team events

If you are Dutch-speaking and considering an international move, this is your opportunity to gain valuable industry experience while building your career in Malta.

We encourage you to apply today and take the first step toward your international journey.