Dutch Speaking Onboarding Account Manager (Hybrid)

About the job Dutch Speaking Onboarding Account Manager (Hybrid)

We are looking for a highly proficient Dutch-speaking professional with a strong passion for digital marketing and a knack for client relationship management to take on the role of Google Ads Onboarding Account Manager. This exciting position is based in our vibrant office in Barcelona.

This role presents a fantastic opportunity to become an integral part of the team launching a groundbreaking digital tool aimed at businesses worldwide, with a specific focus on driving adoption within the fast-paced Dutch market. You will be the crucial link, responsible for the initial setup and engagement of high-potential companies, effectively empowering them to utilize the full capability of digital marketing advertisements. Success in this role hinges on your ability to cultivate robust relationships, maximize the product's use, minimize customer attrition (churn), and systematically identify and capture opportunities for account growth.

Key Accountabilities: What You Will Deliver

The core function of this role is to serve as a trusted advisor and execution expert for new clients:

• PPC Campaign Development: Onboard a dedicated portfolio of new customers and design, implement, and manage high-performing Pay-Per-Click (PPC) campaigns that deliver demonstrable results.
• Proactive Client Outreach: Initiate outbound engagement, making proactive calls to introduce services, thoroughly understand client objectives, and offer customized, relevant digital advertising solutions.
• Strategic Setup: Ensure campaigns are set up strategically and are results-driven, achieving both immediate impact and contributing to the client's long-term success.
• Revenue Generation: Take ownership of increasing client advertising expenditure and actively identifying and converting upselling opportunities within your customer base.
• Database Integrity: Accurately create, maintain, and update a comprehensive customer database, ensuring complete and up-to-date information within the CRM system.
• High-Volume Management: Successfully manage a high daily volume of client and prospect interactions primarily through phone communication, maintaining quality and efficiency.

Candidate Profile: What You Must Bring

To succeed in this challenging environment, candidates must meet the following criteria:

• Language Fluency: Native-level or C2 fluency in Dutch is required, paired with C2 fluency in English.
• Professional Background: A minimum of two years of experience in either sales and/or marketing, with significant prior experience in high-pressure, client-facing roles.
• Educational Foundation: Must possess a Bachelor of Arts or Science (BA/BS) degree; a Master's degree (MA/MSc) in Marketing or Communications is highly preferred.
• System Expertise: Strong, demonstrable experience in managing and improving Customer Relationship Management (CRM) systems.
• Technological Adaptability: Proven track record of integrating AI tools into the daily workflow and leveraging the resulting insights to personalize and enhance outreach strategies.
• Communication Skills: Exceptional communication and presentation skills, capable of clearly and persuasively articulating complex ideas to diverse groups of stakeholders.
• Personal Drive: A self-motivated and proactive individual with a confident, determined, and resilient approach to achieving targets.
• Business Insight: Strong business acumen with the capacity to analyze market trends and contribute valuable insights to strategic decision-making processes.

Specialized Requirements for the Dutch Market

This role requires specific knowledge to effectively engage companies in the Netherlands:

• Local Understanding: A deep and clear comprehension of the Dutch market, including cultural nuances, standard business etiquette, and commercial practices.
• Digital Ecosystem Knowledge: The ability to clearly demonstrate a strong understanding of the existing digital marketing landscape in the Netherlands in order to effectively position Google Ads as the superior solution.
• Regulatory Compliance: Awareness of local regulations, particularly those concerning data privacy (such as GDPR), to ensure all outreach and operations are fully compliant.
• Strategic Targeting: The capability to strategically identify and target companies with high growth potential, thereby unlocking substantial revenue opportunities.
• Advanced Inquiry Handling: Competence in managing and resolving more sophisticated client questions regarding Return on Investment (ROI) and the technical integration with other business platforms.

Benefits and Workplace Environment

We offer a stimulating environment paired with excellent benefits for settling into life in Barcelona:

• Work Flexibility: A modern hybrid work structure, requiring two days on-site at the office and offering three days of remote work flexibility.
• Relocation Support: Comprehensive relocation assistance is provided to help you settle comfortably in Barcelona, including support for your flight tickets and initial accommodation.
• Health Coverage: Private Health Insurance is included in the benefits package.
• Career Development: Access to ongoing skill development, professional certifications, and a clear path for career growth, supported by dedicated coaches and mentorship.
• Culture: A vibrant, professional yet casual (business casual) workplace culture featuring regular contests and team-building activities to foster engagement.
• Location: The office is situated in a prime location at the World Trade Center in Barcelona, offering a stunning environment right by the sea.