Dutch-Speaking Problem Manager

What success looks like in this role:

We are looking for a proactive and analytical Problem Manager who will take full ownership of the end-to-end Problem Management process. In this role, you will prevent incidents before they occur, drive root-cause resolution, and strengthen overall service stability. Dutch language skills are required to support client interactions.

Accountable for end-to-end Problem Management, driving proactive prevention, root cause resolution, and continuous service improvement.

• Lead proactive Problem Management, using trend analysis, event data, and service insights to prevent incidents before they occur.
• Provide end-to-end ownership of the Problem lifecycle, ensuring governance, prioritization, and control in line with ITIL best practices.
• Drive Root Cause Analysis (RCA) and ensure preventative actions are defined, tracked, and embedded into service operations.
• Shape and continuously improve the Problem Management process, influencing stakeholders and resolver teams to increase maturity.
• Oversee Problem backlogs and performance metrics, proactively managing risks to resolution timelines.
• Develop and implement long-term, sustainable solutions, including known errors and workaround management where required.
• Actively contribute to Problem Review Boards, providing clear insight into risk, trends, and systemic weaknesses.
• Ensure Problems are fully resolved, accurately documented, and closed with a focus on service stability and continual service improvement.

In addition to these core responsibilities, the role may assume related duties as needed to support service operations:

Oversees, facilitates, and administers ITIL-based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request, and change management, with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments.

You will be successful in this role if you have:

• BA/BS degree and 4-6 years of relevant experience OR equivalent combination of education and experience
• Experience in ITIL Problem Management with proven ability to manage the full Problem lifecycle
• Strong analytical and troubleshooting skills, able to interpret trends and identify systemic issues
• Excellent communication and stakeholder management, with the ability to influence resolver groups and collaborate across global teams
• Proficiency with ITSM tools and reporting, including experience with platforms such as ServiceNow and the ability to interpret operational metrics

What do we offer?

• Hybrid working is supported
• Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
• Private Health Insurance - Premium Package provided for all Unisys associates after 6 months of tenure
• Home office allowance
• Last and foremost, a great team, as well as a lot of learning and training opportunities

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.