Mercier Consultancy Group is seeking a Dutch Speaking Reservations Agent for an exciting opportunity to work in Athens with paid relocation assistance. In this role, you will serve as a key point of contact for Dutch-speaking airline customers, assisting them with flight reservations and related inquiries to ensure a smooth and positive travel experience.
Key Responsibilities - Handle flight reservations, changes, and cancellations for Dutch-speaking clients via phone, email, and chat.
- Provide detailed information about flight schedules, fares, and airline policies tailored to customer needs.
- Process bookings accurately and ensure timely confirmation of reservations.
- Address customer concerns and resolve issues with professionalism and efficiency.
- Maintain accurate records and update customer information within airline reservation systems.
- Collaborate with team members to maintain high standards of customer service and support.
Requirements - Fluency in Dutch (spoken and written) is required; English language skills are an advantage.
- Experience in airline reservations, customer service, or related fields is preferred.
- Strong communication and interpersonal skills with a customer-focused attitude.
- Ability to work effectively with reservation systems and office software.
- Good problem-solving skills and ability to handle high-pressure situations calmly.
- Willingness to relocate to Athens with paid relocation assistance provided.
- Self-motivated and capable of working well both independently and within a team.
Benefits- Competitive Monthly
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...