Dutch-Speaking Service Travel Agent For Booking.com

Mercier Consultancy is seeking a Dutch-Speaking Service Travel Agent to join our team supporting Booking.com. Join us in an exciting, fast-paced environment where your language skills and love for travel truly shine! As a Service Travel Agent, you'll have the wonderful opportunity to help Dutch-speaking customers with their travel questions, providing clear communication and top-notch service to make their booking experience smooth and enjoyable.

You will act as a trusted point of contact, providing support on reservations, modifications, and problem resolution while maintaining professionalism and a positive attitude. Your fluency in Dutch and English will be vital to delivering a seamless experience to clients from the Dutch market.
Responsibilities

• Handle customer service inquiries from Dutch-speaking clients via phone, email, and chat
• Assist with travel bookings, changes, and cancellations
• Resolve customer issues promptly and accurately
• Maintain detailed records of customer interactions in internal systems
• Collaborate with internal teams to enhance overall service quality
• Provide up-to-date information on Booking.com services and policies

Requirements

• Fluency in Dutch and English, both written and spoken. Candidates should clearly state their native language and nationality in their CV or Cover Letter.
• Strong customer service skills with excellent communication abilities
• Experience in travel support or customer service roles is preferred
• Problem-solving skills and attention to detail
• Positive and professional demeanor with a customer-oriented approach
• Able to thrive in a fast-paced and multicultural work environment
• Interest in the travel industry and commitment to delivering outstanding service

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Fully Paid Training
• And much more!