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Portugal, LissabonDutch speaking Technical Customer Support in Lisbon
Publicatie datum 20.08.2026
Position: Technical Customer Support
Location: Lisbon, Portugal
Work model: On site
Employment type: Fixed term (6 months) with possibility of extension / permanent contract
1,100 EUR per month (x14 salaries)
DUTIES AND RESPONSIBILITIES:
- Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
- Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
- Assist with general questions, product or service information, and basic technical support.
- Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
- Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
- Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
- Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
- Offer feedback to improve service processes and contribute to team knowledge sharing.
REQUIREMENTS:
- Native / fluent in Dutch both verbal and written. Fluent in English (minimum B2 level)
- Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
- Basic understanding of customer service principles and the ability to follow standard procedures.
- Ability to handle technical inquiries and troubleshoot common issues with guidance.
- Ability to quickly learn new softwares and technologies
- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
- Organized, detail-oriented, and able to manage multiple tasks simultaneously.
- Willingness to learn and adapt in a fast-paced or evolving support environment.
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
Up to €120 performance bonus
135 EUR per month complexity bonus
7.63 per day net meal allowance
Health insurance.
We are offering a 2000€ Welcome Bonus. This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment
The Lemon Consulting
5 kandidaten bekijken nu
Publicatie datum 20.08.2026
We streven ernaar om betrouwbare informatie over elke baan te hebben. Laat het ons alsjeblieft weten als er iets niet klopt of als je technische problemen hebt gevonden.
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