Dutch Speaking Travel Agent (Remote in Greece)

About the job Dutch Speaking Travel Agent (Remote in Greece)

Do you enjoy helping people, solving problems, and working in an international environment? We are seeking Dutch-speaking Travel Support Specialists to join our remote team in Greece. You will be supporting a major global travel accommodation platform (brand name not mentioned), assisting customers with a variety of travel-related inquiries.

This position offers stability, excellent benefits, and long-term professional growth-whether you already live in Greece or plan to move here.

Position Overview

As a Travel Support Specialist, you will act as the primary contact for Dutch-speaking customers who need assistance with their reservations. You will resolve questions, guide travelers through changes or issues, and ensure that they have a smooth and enjoyable booking experience. The role requires strong communication skills, attention to detail, and a customer-centered approach.

Main Responsibilities

• Respond to customer queries via calls, emails, and chat, offering prompt and courteous assistance.
• Support customers with reservation management: new bookings, amendments, cancellations, special requests, and payment-related questions.
• Provide clear explanations and effective solutions tailored to the customer's situation.
• Utilize internal systems and guidelines to process cases accurately and efficiently.
• Keep detailed and up-to-date records of all interactions.
• Work closely with internal response teams when additional investigation or escalation is necessary.
• Work toward service quality expectations, performance targets, and customer satisfaction standards.
• Take part in continuous training sessions to stay updated on new procedures and product features.
• Share insights or suggestions that can improve customer service processes.

Candidate Requirements

• Fluent/native Dutch speaker (C2 level)
• Strong English skills (minimum B2) for internal communication
• Must be located in Greece or ready to relocate
• Excellent communication, problem-solving, and interpersonal skills
• Comfortable working with digital platforms, chat tools, and CRM systems
• Able to stay calm and solution-oriented during challenging situations
• Adaptable, proactive, and comfortable in an international environment
• Previous experience in customer service or travel support is beneficial but not required-comprehensive training is provided

What the Company Offers

• Work-from-home position anywhere in Greece
• All equipment provided, including laptop, headset, and necessary accessories
• Attractive and competitive salary
• Permanent contract, offering long-term job security
• Private health insurance and life insurance
• Opportunities for performance bonuses
• Fully paid training and continuous development programs
• Clear career advancement paths-possibilities to grow into senior roles, coaching, QA, or team management
• Friendly, multicultural working environment with colleagues from across Europe
• Additional internal growth programs, workshops, and team-building activities

Relocation Assistance (for candidates moving to Greece)

For those coming from abroad, the following benefits are included:

• Reimbursement of your flight to Greece
• Paid hotel accommodation for up to 3 weeks to help you settle in
• Support with administrative tasks, paperwork, and local procedures
• Guidance to help you adapt comfortably to life in Greece

Why This Job Is a Great Opportunity

This position combines remote flexibility, international exposure, and the chance to support travelers every day. It's ideal for Dutch speakers who want to build a strong and stable career in customer support while enjoying the lifestyle and affordability that Greece offers. You'll receive top-tier benefits, long-term growth potential, and consistent support from a global organization.