Employee Experience Specialist with Dutch

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
Professional

All Job Posting Locations:
Taguig, National Capital Region (Manila), Philippines

Job Description:

Do you speak Dutch? Then you could be our next Employee Experience Specialist in HR! Our organization is growing, and J&J colleagues will rely on your support every single workday. Together, as a team, we guarantee that the company runs smoothly, that employees have someone who listens, helps and answers their HR-related questions.

What does that mean for YOU?

As a member of our team, you will get a 360° view of all payroll and HR topics and support employees in multiple countries. Their questions relate to topics such as employee programs and services, policies, processes, and much more.

You will be at the heart of our HR operations, collaborating with colleagues in specialist teams. If you don't know much about HR yet, we have a phenomenal training curriculum to get you up to speed.

We are proudly international! Our team provides the perfect environment to meet people from all over the globe and use your language skills.

Johnson & Johnson is dedicated to a culture of social responsibility, a commitment we enshrined in our Credo. As a company, we want to contribute to the communities we live and work in.

We are a modern employer offering lots of benefits and flexible work options. We take your career and personal growth seriously and hope to welcome a new member to the team very soon.

This is what WE offer YOU at J&J:

• Competitive compensation and benefits package, including health and life insurance, retirement plans, and performance-related incentives
• Flexible working arrangements to support your work-life balance
• A diverse, international, and collaborative working environment where you can use your language skills daily
• Engagement activities to connect with colleagues and give back to the community (team buildings, volunteering opportunities, employee resource groups)
• An opportunity to be part of a global market leader and build a meaningful career
• A dynamic and supportive working environment with encouraging managers (regular coaching, one-on-one meetings, and development discussions)
• Access to continuous learning and development opportunities, including structured training programs and GROW assignments
• Opportunities for internal mobility and career progression across Johnson & Johnson globally

The responsibilities & the impact YOU will have:

• Working on HR-related inquiries from J&J employees via web form, chat, and phone (limited number of calls), clarifying the need, answering the questions, and assisting in the resolution of problems
• Investigating issues and finding timely solutions
• Detailing all cases in our case management application (Service Now)
• Transferring complex transactions to Specialist Teams
• Discussing employee service issues with manager and advisors

We would love to hear from YOU, if you have:

• 0 - 2 years of relevant work experience (e.g. customer service)
• fresh graduates are welcome to apply
• Fluent/C1 level of Dutch and English (is a must)
• Bachelor's Degree
• Excellent customer service skills
• Interest in HR or payroll or procurement
• Strong written and verbal communication skills, and attention to detail
• Ability to prioritize workload and provide timely follow-up and resolution

Required Skills:
Communication, Customer Service, Shared Services, Team Player

Preferred Skills:
Analytical Reasoning, Business Behavior, Customer Centricity, Customer Intelligence, Customer Service Philosophy, Customer Support Operations, Customer Support Policies and Procedures, Customer Support Systems, Customer Support Trends, Data Analysis, Issue Escalation, Service Excellence