Executive Coordinator Office of the COO (m/f/d) - Dutch speaker

Company Description

Job Description

As an OOCOO Agent (m/f/d), you sit at the forefront of our most complex customer challenges. You are the expert escalation point - the person customers and colleagues rely on when situations require deeper investigation, sharper judgment, and a higher level of care. This role combines resolution ownership with advanced technical expertise, making it one of the most impactful positions in our customer service organization.

This position requires availability Monday through Sunday, including public holidays, to ensure continuous and uninterrupted support coverage for our customers.

You will provide support across all countries, without geographical boundaries, which calls for a true global mindset and the ability to adapt to diverse contexts, cultures, and customer needs.

YOUR ROLE AT SIXT

Escalation Handling:

• You own and resolve escalated customer inquiries with professionalism and empathy, ensuring clear communication and transparency throughout the process
• You conduct root cause analysis and make informed resolution decisions aligned with company policies and customer expectations

Advanced Support:

• You handle complex, sensitive, and technically challenging customer issues while ensuring appropriate care, discretion, and compliance awareness
• You collaborate closely with internal teams to investigate root causes and drive sustainable, systemic improvements

Cross-functional Collaboration:

• You collaborate cross-functionally to solve complex customer issues and identify recurring trends, proactively driving process improvements to reduce escalations
• You document all customer interactions, decisions, and resolutions accurately to ensure knowledge sharing, transparency, and high quality standards

YOUR SKILLS MATTER

• Communication skills You communicate clear, calm and confident whether dealing with frustrated customers or internal stakeholders, both in English and Dutch
• Problem-solving mindset You dig into the details, connect the dots, and find solutions that work
• Customer-first orientation You genuinely care about getting the right outcome for the customer and the business
• Resilience You stay composed in difficult situations and manage expectations with confidence
• Flexibility You are comfortable working across all days of the week (Monday to Sunday) including public holidays
• Global mindset You are confident supporting customers across all countries and markets, and can seamlessly adapt your approach to different cultures, regulations, and local expectations
• Product & system knowledge You are familiar with our products, services, partner offerings, and customer service tools is a strong advantage

Qualifications

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!