Flemish & Dutch (Belgium / nl-BE + nl-NL) Language Specialist (UK based Contract role)

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

PolyAI has no obligation to guarantee a minimum number of working hours, however it will be a maximum of 16 hours spread across 3 days. The contract is expected to last 3 - 5 months and you must be able to start immediately.

Your responsibilities will involve:

• Improving the language understanding module by providing high-quality sentence training examples
• Updating system prompts based on client requests
• Managing and uploading voice recordings
• Testing conversational systems extensively before go-live
• Reviewing customer calls and flagging problematic conversations to the team
• Working with Software Engineers and Dialogue Designers to produce the best conversational UX and the highest call containment

Minimum Requirements

• You are a native/fluent speaker of both Flemish (Belgian Dutch, nl-BE) and standard Dutch (nl-NL). Fluency in both is required, not just one
• You have a professional working proficiency in English (we have an international team, but English is our shared language)
• You are a great communicator and enjoy working in a diverse team
• You are meticulous and have an eye for detail
• You have a can-do attitude and have a high standard for your own work
• You are passionate about great user experiences and want to deliver the best UX to the customers
• You are interested in natural language understanding technologies and curious about how advanced conversational artificial intelligence is changing contact centres

Preferred Requirements

• Ability to work within UK working hours (minimum 4h overlap with 10am-6pm UK working day)
• Experience in natural language technologies and a rough understanding of how they work
• Experience in translation and/or linguistics
• Experience in data science and related areas
• Experience in tech industries and understanding of how the software works
• Experience in working with startups before
• Experience in jobs that involve language skills, such as linguistics, translation, script writing, etc
• Familiarity with healthcare or appointment-booking contexts is a plus

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

Only the bestWe expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

OwnershipWe care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improveWe demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for actionOur world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commitWe are all working toward the same goal. If we don't agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for peopleWe want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

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