Flemish (Dutch) Speaking Back Office Expert

Job Summary

Majorel is now TP - formerly Teleperformance

With the acquisition of Majorel by TP, we can now offer even more exceptional services in more locations worldwide than ever before.

TP is the global market leader in digital business process outsourcing. With 500,000 employees worldwide, we provide unique customer service and satisfied end customers in over 170 markets. We answer customer enquiries in more than 300 languages for our renowned clients from all industries.

TP is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Since 2016, TP has been active in the Georgian market, represented under the name Majorel Georgia until 2024. Today, we employ nearly 2,500 people across four offices in Tbilisi and Kutaisi. We work with 12 international business clients from various industries such as e-commerce, travel, social media, transportation, automotive, and technology. TP Georgia is partnering with leading brands like ASUS.

At TP Georgia, our core value is corporate responsibility and employee well-being. We are proud to be certified as a Great Place to Work and honored to be nominated as the Most Responsible Employer of the Year 2023.

The merger of TP and Majorel has created the world's leading business process outsourcing company, enhancing our ability to deliver even higher standard services to our clients.

We are seeking a Flemish Speaking Back Office Expert to join our team in Tbilisi. As a Flemish Back Office Expert, you will play a crucial role in ensuring the seamless customer satisfaction for our client in the World's famous Automotive Industry.

Your primary responsibility will be to provide exceptional customer support and assistance, addressing inquiries and resolving issues to ensure customer satisfaction. You will serve as a vital link between our company and our valued customers. Your attention to detail, strong communication skills, and fluency in Flemish will be vital in maintaining high standards of service.

Within this role, you will be responsible for undertaking the following tasks:

Responsibilities

• Handling native language customer contacts, including responding to incoming phone calls and written correspondence
• Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite, and clear manner
• Meeting standards in volume, quality, performance & attendance
• Fully investigating the Customer's requirements using specific systems and procedures
• Understanding and resolving the customer request, or creating & agreeing action plans to lead to resolution
• Accurate logging of all contacts and following up on action plans using a case management system
• Where necessary liaising with business partners - i.e. Dealers, Field Managers and internal departments to develop service request resolutions & action plans
• Escalating issues to the Supervisor, ensuring the group maintains professionalism at all times whilst working within strict service level criteria
• Performing other related duties, as assigned, flexibility towards work
• Ensuring compliance with company regulations with regards to Data Security and Protection Standards.

Requirements

• Good Flemish language skills, both written and spoken
• English or Georgian language proficiency
• High customer and service orientation
• Capable of effectively communicating with diverse customer profiles
• Good PC skills - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer & Excellent typing skills
• Possesses a creative mindset and a collaborative team spirit
• Willingness to work on Georgian public holidays (Business operates on Georgian public holidays (the ones that fall on weekdays) and instead, employees get time off in lieu of market public holidays)
• Previous experience in the similar position is a plus.

We offer you

• Gross salary of 2675 + performance bonuses and paid trainings
• A workplace that runs on trust, empowerment, and feedback
• Progression to the senior Back Office Expert role after completion of 6 months' probation
• Premium health insurance for you and your family members
• Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
• Mentoring, personal and professional development opportunities
• Best career development opportunities in an international company
• Referral bonus
• Centrally located, modern offices, game zones, and relaxation areas.

HOW TO APPLY

Does the profile match your CV and are you interested? please apply in English language including 22.01.2026

Please press the apply button below!

By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.

At our Company, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.