Flemish Help-Desk for a Dutch Digital Solutions Provider - Hybrid, Bulgaria

Mercier Consultancy is seeking a proactive and customer-oriented Flemish Help-Desk Specialist to support a leading Dutch Digital Solutions Provider. Join us in Bulgaria for an exciting hybrid role where you'll partner with a dynamic, innovative team to support clients by addressing their technical and digital solution needs.

In this position, you will be the first point of contact for Flemish-speaking customers, troubleshooting issues, providing timely solutions, and ensuring a smooth user experience. Your technical aptitude combined with excellent communication skills will be key to resolving customer concerns efficiently and effectively.
Responsibilities

• Provide first-level support to Flemish-speaking clients regarding digital products and services
• Diagnose and troubleshoot technical issues promptly and accurately
• Document and escalate complex problems to relevant internal teams as needed
• Assist customers through phone, email, and chat communication channels
• Maintain clear and detailed records of customer interactions and resolutions
• Collaborate with cross-functional teams to improve product usability and customer satisfaction
• Stay updated on product developments and industry trends to deliver knowledgeable support

Requirements

• Fluency in Flemish and English, both written and spoken, is mandatory
• Experience in help-desk or customer support roles, preferably in the digital solutions sector
• Strong problem-solving skills and a solution-oriented mindset
• Excellent communication and interpersonal skills for effective customer interaction
• Ability to work in a hybrid setup, combining remote and office work in Bulgaria
• Familiarity with digital platforms and basic technical troubleshooting
• Team player with the capacity to work independently and manage multiple tasks

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• A Relocation Package
• Private Health Insurance
• Training & Career Development
• Hybrid working model
• And more..