Flemish Speaking Customer Experience Representative (Hybrid)

About the job Flemish Speaking Customer Experience Representative (Hybrid)

Are you a natural people person with a real drive to assist others? If you speak fluent Flemish and are eager to grow your career in a dynamic European city, we would love to connect! We are hiring energetic Flemish-Speaking Customer Experience Specialists to join our thriving, diverse team in Lisbon.

Work Setup

Your journey begins with an interactive, on-site training course at our modern Lisbon office. After wrapping up training, you will switch to a flexible hybrid schedule, dividing your time between office collaboration and working from home.

In this role, you will represent a leading global consumer electronics and home appliance brand, delivering top-tier service and personalized solutions.

Core Responsibilities

Your main objective is to protect brand reputation by ensuring every customer interaction is clear, helpful, and seamless:

• Omnichannel Support: Answer incoming Flemish queries via chat, email, and phone regarding product features, order tracking, setup assistance, warranty details, and basic troubleshooting.
• Troubleshooting & Support: Guide customers step-by-step through technical and appliance fixes, routing more complex issues to specialized escalation teams.
• Record Keeping: Accurately record account details, support tickets, and resolution notes in our CRM platform to maintain continuous service quality.
• Brand Advocacy: Build a deep understanding of the product catalog while maintaining an empathetic, professional, and friendly approach.
• Continuous Development: Participate in ongoing training sessions to stay updated on new product releases, software updates, and service standards.

Candidate Profile

We welcome applicants from all professional backgrounds, including both seasoned support professionals and motivated newcomers. Strong interpersonal skills and a positive mindset are key-we provide all the technical training you need.

Minimum Requirements

• Language Skills: Native or near-native Flemish (C1/C2 level) alongside working proficiency in English (B2 level) for internal company collaboration.
• Location/Relocation: Located in Lisbon or fully willing to self-fund and manage your move to Portugal.
• Communication Style: Strong verbal and written expression, active listening skills, patience, and a practical problem-solving mindset.
• Tech Savviness: Ability to comfortably navigate multiple software systems, live chat applications, and database tools simultaneously.

Preferred Qualifications (Not Mandatory)

• Prior background in call centers, retail, hospitality, or customer helpdesk roles.
• A keen interest in smart home tech, personal gadgets, and modern household appliances.

Compensation & Perks

We offer a competitive package designed to reward your daily effort and provide financial stability:

• Base Salary: €1,400 gross per month, paid across 14 annual installments (includes standard Portuguese summer and Christmas bonuses).
• Language Bonus: €150 monthly allowance recognizing your Flemish language capabilities.
• Performance Bonus: Up to €100 monthly based on meeting quality benchmarks and key performance goals.
• Meal Allowance: €7 per working day (adding roughly €140-€150 net per month).
• Health Coverage: Comprehensive private health and life insurance policies active from day one.
• Career Growth: Transparent internal promotion tracks leading toward roles in corporate training, quality assurance, or team leadership.
• Workplace Environment: A friendly, multicultural company culture featuring modern facilities, social team events, and supportive management.

Relocation Notice

Please Note: No relocation support is provided for this position. Candidates currently residing outside of Portugal must be prepared to independently fund, arrange, and execute their own travel, temporary housing, and move to Lisbon.

How to Apply

Ready for your next career move in Lisbon? Click Apply Now to submit your updated resume in English today!