Global Quality Specialist - Dutch Speaker

Join us on a journey of endless possibilities

At Strada, possibility isn't just a promise - it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you'll build a fulfilling future - working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology - helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

THE ROLE

You will be performing transactional quality audits on all Customer Service stransactions (including calls, chats, emails, and tickets) on payroll related issues. You will ensure the highest standards are achieved by following the QCM Methodology and productivity targets are met.

RESPONSIBILITIES

• Responsible for reporting all behavior that does not conform to the quality standards set by the company and the account management following the standard QCM Methodology and Governance
• Be up-to-date with the transactional and payroll monitoring guidelines and operational processes to effectively rate transactions with near zero errors in rating
• Report individual and team performance against the quality criteria including patterns, trends, defect drivers, etc. based on agreed frequency and format
• Provide detailed coaching points for all audited transactions using the standard template and perform coaching, delivering feedback to agents on completed evaluations
• Resolve disputes effectively and in a timely manner
• Facilitate and/or participate in internal and external calibration sessions as applicable, track action items and follow-up/escalate to closure
• Responsible for reverse validation: analyse SAP reports, validate accuracy of SAP transactions, resolution of errors etc.
• Build effective working relationships with support teams and use support team data and analysis to suggest improvements to QCM results
• Contribute to performance results, as well as supporting business and communication plans
• Promote strong morale and collaboration within the team

REQUIREMENTS

• Work experience in a quality control position or related position
• Good Dutch payroll knowledge or HR knowledge
• Experience in handeling several stakeholders, including in leadership positions
• Excelent Dutch language skills and good knowledge of English
• Soft skills are very important in this position

At Strada, our values guide everything we do:

• Anticipate Customer Needs - We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome - We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter - We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems - We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work - We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self-offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
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