Harley-Davidson Brand Ambassador - Dutch speaker

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!

Our Client

The Harley Owners Group (HOG) Brand Ambassador is the voice of Harley-Davidson HOG customers and HOG Members. The Brand Ambassador role represents the brand and its values through every customer interaction and maximises the HOG member experience.

We are looking for a passionate and driven person that is always on the lookout of providing the best possible customer experience.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We're Curious: Proactive approach to problem-solving and a "can do" attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

What you will be doing?

• Represent the H-D Brand and its values
• Assist & support customers with a bespoke and exceptional service
• Answer customer telephone, emails and post enquiries and escalate to relevant parties
• Manage the customer relationship focusing on developing and retaining customers and members
• Ensure an optimum customer experience through every customer interaction
• Process Payments on behalf of HOG members
• Drive revenue opportunities through cross-selling and upselling where relevant
• Capture H-D customer and member feedback and report back to management for improved customer experience
• Accurately maintain and update HOG member records on Salesforce
• Communicate effectively and accurately to customers and HOG members, to ensure high levels of customer satisfaction

Requirements
What skills & experience you will bring to us?

• A fluent level of Dutch with exceptional grammar and spelling skills
• A high level of English (Both written and spoken)
• A fluent level of German is a plus
• Excellent written and verbal communication skills across languages supported
• Positive, enthusiastic, friendly personality, a natural communicator
• Strong listening and influencing skills
• Ability to perform under pressure, and think quickly
• Ability to handle complaints and difficult customers
• Being passionate about motorcycles is a big plus!

Benefits
What do we offer?

• Start date: September 9th
• Contract: Temporary 9 months (1-month probation period)
• Full time: (39 hours/week)
• Working days/Hours: Mon-Fri, 9am-6pm
• Salary: €20,349.77 gross per year
• Paid bank holidays + 1 extra day in lieu
• Hybrid work model:
• Training: 2 weeks fully office based
• Office location: Barcelona (La Sagrera)

Other Benefits:

• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to sign-up for Discounted Private Health Insuranc.
• Referral Program - Bring a friend and get a referral bonus
• Access to LinkedIn specialised training & courses

Ready to Make a Difference?

• Showcase your talent: Share your CV highlighting achievements and responsibilities.

• Be you: No need for photos, age, marital status, or gender.

• Our process: Submit CV, then email, phone screening, and video interview.

We're excited to meet you!

#wecare#wearecurious#weachievetogether