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Portugal, LissabonHelp Desk Analyst - Dutch Speaking
Publicatie datum 21.06.2026
Help Desk Analyst - Dutch Speaking
Location: Portugal
Overview of the Opportunity:
As our global organization continues to mature, we are looking to onboard professional Dutch speakers for the Customer Service Representative vacancy at our facility in Portugal. This position acts as a primary touchpoint for our international clientele, handling service requests with enterprise-level professionalism. No prior industry background is mandatory; we offer a fully compensated, thorough instructional program to ensure you are fully prepared for success.
Your Tasks:
- Process and resolve incoming user requests across omnichannel platforms, including phone lines, emails, and live text chats.
- Represent corporate values by ensuring an exceptional, respectful, and highly competent standard of communication.
- Evaluate client issues critically to deliver accurate, streamlined, and actionable resolutions.
- Systematically register and maintain case histories within our corporate database management system.
- Achieve alignment with internal operational benchmarks, performance milestones, and team KPIs.
- Liaise with cross-functional international teams when necessary to solve escalated client matters.
Requirements:
- Native or bilingual command (C1-C2 level) of the Dutch language, both written and spoken.
- An intermediate operating standard of English (B1 level or higher) for digital tools and organizational training.
- A firm intention to relocate, settle, and advance a professional career path in Portugal.
- A responsible, self-guided individual with an innate capacity to quickly adopt new software and corporate workflows.
- Ease of operating inside a fast-paced, highly diverse, and multicultural workspace.
- Prerequisite: Must possess valid EU nationality or a current, legal work authorization for Portugal.
What We Offer:
- Compensation: A monthly base salary ranging from 975 € to 1200 €.
- A fully paid onboarding curriculum and structured mentorship to facilitate your transition.
- An interactive, energetic, and highly international company culture.
- Strategic exposure to professional business communications to elevate your long-term career outlook.
- Relocation Package: A dedicated assistance scheme is provided to coordinate and support your move to Portugal. Detailed operational benefits and timelines will be reviewed directly during the interview phase.
Nomadify
9 kandidaten bekijken nu
Publicatie datum 21.06.2026
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