Human Resources Operations -Senior Process Associate- Dutch -Hybrid Budapest

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of
Dutch speaking HR Operations Senior Process Associate- Hybrid - Budapest
• Main Tasks & Responsibilities
Be a key contributor in this digital transformation journey from process delivery identification until implementation.
• Support in consolidation of processes in scope that can be managed by GPS and ensure that the knowledge transfer is smoothly completed from earlier process owners as assigned by EI Lead.
• Support the team in identification of legal dependability, process improvements in scope, effort estimation, challenges and mitigations rules associated with the transitioning process.
• Ensure that the agreed documentation is in place and signed off by the earlier process owners. Any changes in process coming up during this role should be updated and maintained at any point in time.
• Abide by the required compliance and regulations defined to carry out the job. Provide audit support as and when required.
• Work on project/cases assigned to by the management in line with changing priorities. Day to day support to Employee data changes.
• Support automation and other process improvement initiatives as part of process enhancement requirement.
• Understand the requirements with stakeholders for any update or changes required.
• Maintain regular connects with stakeholders to ensure that all the requests are addressed accurately in a timely manner.
• Ensure that a scheduled connect is in place with the reporting team to gather requirements and expectations from Manager and support until closure
Establish an effective working relationship with support groups (Digital HR/Payroll and COEs) and Team for collaborative service delivery.
• Identify and recommend improvements /developments in systems and procedures to raise standards of delivery and results in cost and time savings, productivity improvement, elimination of Non value added processes and increased customer satisfaction.
• Ensure all the requests are routed only via the defined communication channel (Query management tool) thereby maximize the tool Utilization.
• Productivity target to be met and ensure that the work hours are effectively utilized.
• SLA/TAT - Volumes/Requests are to be processed within the defined SLA based on the criticality of the request (100% compliant) Requestors are to be notified on the progress of the request until closure.
• Customer satisfaction score and Net promoter score to be consistently maintained per the defined targets.
• Accuracy of service delivered - Ensure that all the queries are resolved and accepted by the requestor in the first instance thereby being 100% compliant with the "First Call resolution".
• Manage employees to ensure the successful fulfilment of their responsibilities, using established work review.
• Support promoting a "Happy customer" environment and emerging as a "GO TO" team for the employees to resolve their queries and requirements.
• Support to build an exhaustive knowledge base repository in place to ensure that employee can receive response to most of their standard queries via self-service.
Qualification and Experience
• Bachelor's Degree (Economics, HR or any closely related field).
• Minimum 2 years of experience in employee life cycle management which could include expertise in HR processes such as Recruitment support, Hire, Benefits administration, Payroll/Payment processing, statutory compliance, employee relations, query management, exit management, etc.
• Experience in direct employee query management via the designed communication channel.
• Service Now and Workday knowledge would be preferred.
• Proficient knowledge and experience in MS Office.
• Proficient knowledge on statutory and legal regulations is required.
Languages
• Fluent spoken and written Dutch and English.
Soft skills
• Ability to work in a diverse cultural environment.
• Attention to detail and high level of accuracy.
• Flexibility.
• Ability to meet priorities and deadlines.
• Positive, energetic personality with positive mindset.
• Calm and resilient and able to manage multiple projects simultaneously.
• Strong rapport building skills.
• Ability to effectively partner multiple stakeholders at all levels.
• Strong communication skills to efficiently manage employee queries (English).
• Excellent organisational skills, process oriented and a strong attention to detail.
• Excellent communication skills with the ability to articulate at all levels.
• High degree of influencing skills across peer group and more senior levels.
• High energy, ability to work independently and work effectively within a team
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.