Junior Collections Analyst with Dutch

At Diversey - A Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals for Food & Beverage industry.

We are seeking a talented individual to join our multilingual Collections team. Reporting to the Cluster Collections Supervisor for Benelux, the Junior Collection Analyst will be responsible for maximizing overdue fund collection from customers, primarily through phone calls. The role also involves identifying reconciliation discrepancies, managing disputes, and building strong client relationships. This position offers a unique opportunity to work with Dutch-speaking customers, making a significant impact on maintaining great client relationships.

Key Responsibilities:

• Collections: Collect the maximum amount of overdue funds from customers through a variety of methods, including phone calls and emails.
• Reconciliation & Disputes: Identify reconciliation discrepancies, manage disputes, and follow up on dispute resolution to ensure timely payment.
• Client Relations: Build strong relationships with customers to support smooth payment processes.
• Customer Inquiries: Respond to customer inquiries regarding past due accounts and provide necessary account information.
• Invoice Management: Provide invoice copies and statements to customers as needed.
• Reporting & Support: Prepare reports and assist Collection Specialists by extracting invoices and supporting payment settlements.
• Additional Duties: Perform other tasks as assigned by the manager.

Qualifications & Profile:

• Language Skills: Fluent in Dutch, with at least intermediate proficiency in English; additional languages are a plus.
• Technical Skills: Basic to intermediate knowledge of Excel (e.g., VLOOKUPs, pivot tables); SAP experience is an advantage.
• Collection Skills: Strong ability to collect overdue payments while maintaining positive customer relationships.
• Results-Oriented: Driven to meet and exceed collection targets.
• Interpersonal Skills: Ability to build effective working relationships with customers and communicate efficiently.
• Organizational Skills: Ability to manage time effectively, prioritize tasks, and handle high volumes of work.
• Learning Ability: Quick learner, eager to grow, and adapt to new computer systems.
• Detail-Oriented: Strong attention to detail with excellent communication skills.

Why Our Team Enjoys Working Here:

• Work in a close-knit team of enthusiastic professionals.
• Welcoming and inclusive office environment.
• Hybrid working model.

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

At Solenis our greatest asset are our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.