Level 1 Agent with Dutch and English

Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.
With more than 50 000 engineers and digital experts in 30 countries around the world, we offer broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics.
As the biggest Delivery Center, with more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields.
We Are Akkodis. Making the future, smarter for everyone.

About the role:

This is an opportunity to join like-minded people, expand your capabilities and learn from the best-in-class professionals whilst having the mentorship that will help you go beyond your expectations. By joining the company, you will develop your professional path as part of our brave professionals always pushing boundaries and paving new ways to build a better, smarter future.

The role is working on 8 hours rotation shifts (7:00 to 19:00) from Monday to Friday.

Your daily agenda will be:

• Providing support in Dutch and English by telephone, e-mail, and chat
• Identifying clients' problems and proposing solutions
• Focusing on customer expectations and satisfaction
• Protecting confidential and sensitive information and materials
• Collaborating with other team members to provide high-quality support

And you:

• are Fluent in Dutch (at least B2 level) and have good English skills
• are Keen on communicating with customers
• are Proficient in Microsoft Office
• are Excited to develop your professional career
• are A team player
• have a high school diploma

You will get:

• Competitive remuneration package
• Performance-based bonuses
• Fully remote position
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more) Competitive remuneration package
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 150 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Diverse career growth opportunities
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently.
The future won't wait, it's time to start engineering a smarter future. Are you ready?