O2C Customer Service Specialist with Dutch

At Elanco (NYSE: ELAN) - it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose - all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals' lives better makes life better - join our team today!

Your Role: O2C Customer Service Specialist with Dutch

As an Order to Cash (O2C) Specialist, you will be a key point of contact for customers, managing the end-to-end order to cash process. In this role, you'll be responsible for processing orders, issuing invoices, managing collections, and resolving customer service queries to ensure a positive customer experience.

Your Responsibilities:

• Order & Complaint Management: Effectively process all manual orders (phone, fax, email) and customer complaints, ensuring priority for urgent requests within agreed KPIs to deliver a positive customer experience.
• Financial Analysis: Analyze account discrepancies and sales interface issues (Idocs) to ensure customer accounts are enabled for payment and sales orders flow correctly.
• Collections & Disputes: Analyze outstanding customer aging to identify priorities. Engage proactively with customers via phone or email to prompt collections and resolve disputes regarding billings, credits, or payments.
• Billing & Reporting: Manage the billing process and review key metrics/KPIs, communicating results to stakeholders to ensure operational excellence.
• Subject Matter Expertise: Act as the "go-to" information resource for O2C Customer Service queries and support global/regional projects aimed at improving process efficiency.
• Team Support: Demonstrate flexibility by providing cover for team members and training new joiners to maintain a high-performing GBS environment.
• Continuous Improvement: Demonstrate a strong CI-oriented mindset, actively working with core team members and the Global O2C team to identify and drive process enhancements.
• Stakeholder Engagement: Build and maintain strong relationships with internal customers, business partners, and LSP (Logistics Service Provider) team members.
• Product Knowledge: Maintain a solid understanding of Elanco's product lines within the assigned markets to better serve customer needs.
• Compliance Culture: Foster a strong compliance-oriented mindset, ensuring all activities align with SOx and other internal control requirements.
• Documentation: Maintain and utilize process documentation and training materials to ensure operations are fully compliant and audit-ready.
• Audit Support: Assist internal and external auditors by providing requested data and explanations for O2C procedures and materials.

What You Need to Succeed (Minimum Qualifications):

• Education: University degree in Business, Finance, Accounting, or equivalent work experience.
• Language Skills:
  • Dutch: Fluent (C1/Native).
  • English: Proficient/Fluent (mandatory for global communication).
  • French: Nice to have.
• Soft Skills: Ability to handle complexity, strong analytical skills with attention to detail, and the ability to respond empathetically to customer needs.

What will give you a competitive edge (preferred qualifications):

• Knowledge of SAP
• Proficiency French

Additional Information:

• Location: Warsaw, Poland

We offer:

• Career at one of the leading global animal healthcare companies.
• Office located in the center of Warsaw (Rondo Daszynskiego).
• Extra days off.
• Flexible working hours.
• Sports cards (Multisport), private medical care, life insurance.
• Open and inclusive environment which is supportive and welcoming of all diversity strands.
• Animal-Friendly office.
• Theatre tickets discounts.
• Language learning platform.

Don't meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.