Order Management - Senior Process Associate - Dutch - Remote Ro

Ready to shape the future of work?

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation,our teams implementdata, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Order Management - Senior Process Associate - Dutch - Remote Ro

Your job will involve invoice and payment processing, workflow management and issue resolution.

What will your day-to-day role involve!
Responsibilities
Interaction:

• Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;

• Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager;
Activity:

• Processing orders / customer requests

• Booking of Orders in the ERP system

• Handling customer requests

• Ensure resolution to customer requests

• Follow-up on pending items

• Reporting

• Offering information to customers via e-mail/phone;

• Updating ERP regarding clients, supplies, pricing;

• Gathering information from logistics partners and informing customers regarding availability and deliveries;

• Creating orders (SOs) in the ERP system;

• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;

• Building a relation with clients and sales representatives;

• Checking and solving potential issues between client purchase orders (PO) and system information;

• Communicating with the warehouse and forwarders and efficiently managing the delivery process to ensure return of goods to the final recipient

• Preparing the relevant documents for the orders (export, transport, customs)

• Daily monitoring of the assigned orders and customer requests

• Solving issues regarding damaged goods, shipment delayed, etc

• Managing any issues, looking for solutions along with all the parties involved

• Escalating any problems, delays, inconsistencies

• Handling complaints related to logistics and return transport

• Proposing resolution for streamlining activities and taking part in projects to implement these ideas
Qualifications we seek in you!

Minimum qualifications

• Very good knowledge of Dutch

• Communicative level of English.

• Accounting knowledge - intermediate level;

• Good MS Office (especially MS Excel) knowledge.

• Analytical thinking and self-starter.
Preferred Qualifications

• Personal culture and client management expertise.

• High motivation and ability to learn

• Ability to work under time pressure

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

• Make an impact - Drive change for global enterprises and solve business challenges that matter

• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.