Order to Cash Specialist - Dutch Speaker

Job Description:

Order to Cash (O2C) Agent ensures customer's orders are correctly loaded onto the system, that any queries are resolved and that ESAB deliver on time what has been ordered and promised. First point of contact from Sales on order book management and related questions, availability of products, chase supplies, enter orders, claims, invoicing, and handle claims and returns. Supports Customer Service Desk and Sales Representative local colleagues while building and maintaining excellent partner relationships.

Order to Cash Specialist - Dutch Speaker

Career-starters are also welcome!

What You'll be doing 📚

• Order entry

• Order-book management

• Answering customer/ sales representatives, inquiries and requests

• Contact with planning, order desk (OD), supply chain and transport

• Manage invoicing, claims, returns, credit notes

• Support CSD, sales team, and customers

• Track local market changes

• Maintain customer data with CDM

• Assist sales and meet KPIs

• Follow LEAN principles and back up CSD calls when needed

Your key competencies⭐

• Dutch language knowledge on professional level

• English language knowledge on advanced level

• Basic MS Excel knowledge

• Customer and solution focus

• Delivering results

• Change and innovation

• Team player

• Advantage: Customer Service Desk (CSD)/ Order to Cash (OTC) experience

So, this is why ESAB is a great place to work

• Additional Benefits: annual performance bonus, cafeteria, Medicover health insurance, life & accidental insurance, and various recognition programs

• Regional Scope: Work closely with teams across different countries and regions

• Hybrid Work: Enjoy the flexibility of working from home 3-4 days/week

• LinkedIn Learning Access: Expand your skills with unlimited access

• Continuous Performance Feedback: Grow with regular performance discussions

• Supportive Environment: Thrive in a culture that values your contributions

• Community Events and Groups: Participate in our running club, board game evenings, travelers' club and several other events

• Extra Holidays for Years of Service: Celebrate milestones with additional time off

• Free weekends: in case of bridge days, Saturdays are always days-off

• Career Opportunities: Grow and develop skills in alignment with your career goals

• Automation/Process Improvement Projects: Drive initiatives to enhance efficiency and streamline workflows

Our hiring journey 📢

1. Submit your CV & application to our system.

2. If your qualifications match our expectations, we will reach out to you for a friendly phone conversation to get to know each other better.

3. Following this, we will extend an invitation for an online interview. During the 1-hour conversation, you will have the opportunity to meet with your Manager and a Talent Acquisition Partner. This will be a collaborative exchange, where we not only ask questions but also share valuable insights.

4. Upon a successful interview, you can expect to receive a job offer from us.

We strongly value the importance of feedback, and you can always count on us to provide you with a response. We believe in open communication! 🗣

SHAPE Your future with us! 🚀⭐

#LI-Hybrid #OpenJob #OTC #OrderToCash