PR to PO Procurement Specialist with Dutch

Job Title: PR to PO Procurement Specialist with Dutch

City: Timisoara

State/Province: Timis County

Posting Start Date: 1/12/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

We are excited to offer you this new opportunity at Wipro Technologies, one of the biggest brands in industry at this moment with a well-established history in various domains.

As part of this project and a new team, your role as a Buyer will be to build and comanage a strong relationship with our client organization and perform based on defined SLA and KPIs, within energy and utility client industry.

Responsibilities:

• Purchasing tasks from the receipt of the Purchase Requisition (PR) through to placing Purchase Order (PO);

• Ensure on-time processing of Sourcing & Procurement transactions (RFX/Contracts) expedites;
• Manage exceptional transactions;
• SLA & overall deliverables management;
• Improvement upon and ensuring timely PO quality;
• Maximizing usage of both group and local contracts;
• Assisting to generate savings.

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Required Skills and Experience:

• Good English and Dutch language skills, written and conversational;
• BPO Experience of 2-3 years minimum in Procurement operations;
• Procurement exposure would be beneficial (with multiple industry experience);
• Expert level Orientation in Procurement & PO Lifecycle processes;
• Experience of working on SAP, or Oracle, or ARIBA, or COUPA.

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• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Procurement(SC).

Experience: 1-3 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.