Publishing Support Specialist (m/w/d) Dutch & English

"Transforming lives by providing relevant and reliable information when, where, and how people need it."

EBSCO Information Services is a leading international provider of information and management solutions. As an agency, we sell printed and electronic journals and e-books, our own full-text and reference databases as well as customised software solutions that provide a user-friendly research interface for your own media collection.

Our customers are libraries and information offices of universities, research institutions, hospitals and companies worldwide. We are a family-run, internationally orientated company and have been on the market for over 77 years.

Your Tasks

• First contact for publishers from the Benelux region
• Communication with publishers in Dutch and/or English via phone and email
• Solution-oriented collaboration with our European offices and teams in the USA
• Handling inquiries regarding orders, invoices, account statements, and payments
• Resolving complex complaints related to magazine subscriptions (print and digital)

Your Qualifications

• Completed qualification, ideally in the commercial or library sector
• Proficient in MS Office; experience with databases is a plus
• High motivation to learn new systems
• Initiative, solution-oriented mindset, and quick comprehension
• Accurate and reliable work with a good understanding of numbers
• Very good Dutch language skills, as well as good German and English skills, both spoken and written

Our benefits

• Individual on-the-job training and further qualification opportunities
• Allowance for public travel expenses
• Allowance for an asset-based benefit after 6 months with the company
• Flexible working hours and option for hybrid home office after induction

Contact

Please use the 'APPLY NOW' button or send your application details (including availability and salary expectations) to Dirk Sander-Maaß.

Please note:

We at EBSCO welcome you regardless of your origin, religion, gender, age or sexual orientation. Even if you have a disability, our doors are wide open to you.

We look forward to getting to know you personally and to shaping a successful future together with you!