Senior Credit & Collections Analyst with Dutch

At Diversey - A Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals for Food & Beverage industry.

We are seeking a talented Collections Specialist to join our multilingual Collection team. Reporting to the Cluster Collections Supervisor for France and Benelux, the role is responsible for collecting overdue funds from customers using various collection methods, with a focus on phone calls. Additionally, the position involves identifying reconciliation discrepancies, managing disputes, and building strong client relationships. This is a unique opportunity to work closely with Dutch-speaking customers and make a significant impact by fostering great client relationships.

Key Responsibilities:

• Collections: Collect the maximum amount of overdue funds from customers using various methods, particularly phone calls and emails.
• Reconciliation & Dispute Management: Identify reconciliation differences, manage disputes, and ensure timely resolution.
• Customer Account Review: Review customer accounts regularly to ensure accuracy and efficiency in collections.
• Customer Inquiries: Respond to customer inquiries regarding overdue accounts, providing account details and resolving issues.
• Invoice Management: Provide invoice copies and statements as needed to assist in collections.
• Reporting & Support: Prepare reports and assist Collection Specialists by extracting invoices and settling payments.
• Additional Duties: Perform other tasks as assigned by the Manager.

Qualifications & Profile:

• Experience: 2-4 years of experience in collections or related departments (upstream/downstream).
• Language Skills: Fluent in Dutch, with strong proficiency in English.
• Technical Skills: Solid experience in SAP and basic-to-intermediate Excel skills (e.g., VLOOKUPs, pivot tables).
• Collection Skills: Strong ability to collect overdue payments while maintaining positive relationships with customers.
• Results-Oriented: Driven to meet and exceed monthly collection targets.
• Interpersonal Skills: Ability to build strong relationships with customers and communicate efficiently.
• Organizational Skills: Strong organizational and prioritization skills, with the ability to manage multiple tasks and high volumes of work.
• Learning Ability: Quick learner with the ability to adapt to new computer systems.
• Attention to Detail: High attention to detail with excellent communication skills.

Why Our Team Enjoys Working Here:

• We work in a small, enthusiastic team.
• Welcoming and inclusive office environment.
• Hybrid working model.

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

At Solenis our greatest asset are our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.