Senior Credit & Collections Analyst with Dutch

About Us

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized three years in a row. For more information about Solenis, please visit www.solenis.com.

Senior Credit & Collections Analyst with Dutch

Role Overview:

We are seeking a talented Collections Specialist to join our multilingual Collection team. Reporting to the Cluster Collections Supervisor for France and Benelux, the role is responsible for collecting overdue funds from customers using various collection methods, with a focus on phone calls. Additionally, the position involves identifying reconciliation discrepancies, managing disputes, and building strong client relationships. This is a unique opportunity to work closely with Dutch-speaking customers and make a significant impact by fostering great client relationships.

Key Responsibilities:

• Collections: Collect the maximum amount of overdue funds from customers using various methods, particularly phone calls and emails.
• Reconciliation & Dispute Management: Identify reconciliation differences, manage disputes, and ensure timely resolution.
• Customer Account Review: Review customer accounts regularly to ensure accuracy and efficiency in collections.
• Customer Inquiries: Respond to customer inquiries regarding overdue accounts, providing account details and resolving issues.
• Invoice Management: Provide invoice copies and statements as needed to assist in collections.
• Reporting & Support: Prepare reports and assist Collection Specialists by extracting invoices and settling payments.
• Additional Duties: Perform other tasks as assigned by the Manager.

Qualifications & Profile:

• Experience: 2-4 years of experience in collections or related departments (upstream/downstream).
• Language Skills: Fluent in Dutch, with strong proficiency in English.
• Technical Skills: Solid experience in SAP and basic-to-intermediate Excel skills (e.g., VLOOKUPs, pivot tables).
• Collection Skills: Strong ability to collect overdue payments while maintaining positive relationships with customers.
• Results-Oriented: Driven to meet and exceed monthly collection targets.
• Interpersonal Skills: Ability to build strong relationships with customers and communicate efficiently.
• Organizational Skills: Strong organizational and prioritization skills, with the ability to manage multiple tasks and high volumes of work.
• Learning Ability: Quick learner with the ability to adapt to new computer systems.
• Attention to Detail: High attention to detail with excellent communication skills.

Why Our Team Enjoys Working Here:

• We work in a small, enthusiastic team.
• Welcoming and inclusive office environment.
• Flexible working model.

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

At Solenis our greatest asset are our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

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