Senior Strategic Agency Manager, Google Customer Solutions (English, Dutch)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in business development, partnerships, management consulting, or account management, in the Digital Marketing/Advertising industries.
• Experience in working with C-level executives and cross-functionally across all levels of management.
• Experience with working in business and pitching to clients.
• Ability to communicate in English and Dutch fluently to support client and agency engagements.

Preferred qualifications:

• Experience with assessing and achieving client success by business techniques, including questioning, objection handling, compelling narratives, storytelling and promotions.
• Experience with managing partnerships.
• Experience with working in a changing and collaborative environment.
• Knowledge of agency business models, customer retention, growth and new business acquisition for agencies.
• Ability to own a portfolio in a business context, and achieve goals to drive growth.
• Excellent communication and collaboration skills.

About the job

In this role, you will partner with performance media agencies. You will focus on C-level stakeholder relationships and co-create business growth strategies with a portfolio of agencies by identifying and executing opportunities for growth. You will focus on increasing digital capabilities and strengthening commercial growth partnerships within the Google Customer Solutions (GCS) agencies, driving business growth and product adoption across the portfolio of agency-managed accounts. You will drive alignment on the allocation of the resources for these agencies, to promote growth enablement, collaborating with client strategists and product specialists to deliver mutual business growth to agencies, their customers, and to Google. You will also develop the acquisition and promote capabilities of your assigned agencies across all levels of the organization in order to enable business growth.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Own a portfolio of agencies by understanding growth drivers, identifying opportunities for growth, managing risks and building multi-quarter plans for achievement.
• Deliver against quarterly business growth and product goals. Grow agency business by driving product adoption and growth across portfolio of agency clients.
• Work towards goals on new and existing business, prioritizing and delivering business experiences to Google's agency partners.
• Manage primary agency relationships from C-levels to media planners and buyers.
• Shape the agency program by being a thought partner for the agency lead on initiatives and agency-level planning.