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10 kandidaten bekijken nu
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Rates: Open
Location: Gdansk (2-3 days onsite in a week)
Type: B2B
Role:
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro Service Desk objectives.
Key Responsibilities:
- Provide first and second-level IT support for multiple customers via mail, chat and calls.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Escalate complex issues to higher-level support teams as needed.
- Log, track, and manage tickets in the IT Service Management (ITSM) tool.
- Ensure SLAs and response times are met for incident resolution and service requests.
- Maintain accurate documentation of issues and resolutions.
- Act as the first point of contact for end-users via phone, email, or chat.
- Provide clear and professional communication to users regarding issue status and resolution.
- Educate customers on best practices and self-service solutions where applicable.
- Support IT infrastructure, applications, and enterprise systems.
- Perform user account management (Active Directory, email, access controls).
- Assist in software installations, updates, and security patches.
- Identify recurring issues and suggest improvements to reduce incidents.
- Contribute to knowledge base articles and troubleshooting guides.
- Support IT policies, compliance, and security best practices.
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Qualifications & Skills:
- 6 months - 2 years of experience in a service desk or technical support role.
- Dutch on at least C1 level
- English on at least B2 level
- Strong troubleshooting skills in Windows, macOS, and Linux environments.
- Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP).
- Experience with Active Directory, Office 365, and remote desktop tools.
- Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy).
- Excellent verbal and written communication skills.
- Strong customer service orientation and problem-solving mindset.
- Ability to work independently and manage multiple priorities.
Nice to have:
- IT certifications (CompTIA A+, ITIL Foundation, Microsoft, Cisco).
- Experience working in a managed services or shared services environment.
- Familiarity with automation tools and scripting (PowerShell, Bash).
E-Solutions
8 kandidaten bekijken nu
Publicatie datum 19.06.2026
We streven ernaar om betrouwbare informatie over elke baan te hebben. Laat het ons alsjeblieft weten als er iets niet klopt of als je technische problemen hebt gevonden.
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