Service Support Representative - German and Dutch

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding - both personally and professionally - because what we do matters.

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.

People - We win as a team.

Customer - We deliver customer-centric solutions.

Continuous Learning - We learn and always aim to be better.

Innovation - We innovate every day.

Results - Results matter for all of us.

The Service Support Representative is part of a team that interacts with customers, (end-users, direct sales teams, direct Field Service engineers, distributors/channel partners, BioMed representatives or third-party service providers), to handle a variety of pre-sale and post-sale Service Support tasks that ensure daily service activities are exceeding customer expectations and requirements.

Job Responsibilities:

• Fosters and grows positive customer relations; coordinates with various functions within the company to ensure customer satisfaction.
• Partners with Service Market Development Reps to monitor competitive activity and trends within the territory; foster competitive solutions to meet assigned sales goals / quotas
• Drives improvement through service offerings and untapped markets
• Coordinates all aspects of the billing process to include; contracts, part usage, labor, travel, and pricing according to current market conditions
• If required to and in alignment with L2 support, dispatch technical interventions to field service engineers and provide administrative support to the field service team
• Data management responisibilites, and EMEA SMX data and process cleanup in alignment with regional findings and global requirements
• Answer requests for tenders
• Generate metrics/reports as requested

Qualifications/Skills:

• Bachelor's degree in business related field
• Must be fluent in German and Dutch (native or near native) with working English language
• Experience with ERP systems (SAP, ServiceMax) strongly preferred
• Experience with CRM systems (Salesforce.com) strongly preferred

TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes.

Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.