Swedish/Norwegian/Danish/Finnish/Dutch speaking Technical Remote Support

Swedish/Norwegian/Danish/Finnish/Dutch speaking Technical Remote Support

This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Within our Dublin hub we support enterprise customers within the Nordic and Benelux countries. We take pride in our ability to offer a unique opportunity for building fundamental technical and customer experience skills while solving problems and collaborating with technical experts within your direct and extended team. We are devoted to enabling you to learn and grow, achieving our shared goals by bringing together the massive range of training content and development opportunities across Hewlett Packard Enterprise.

What you will do;

Your primary responsibility will be resolving customer problems and questions through phone and email by deploying troubleshooting, research and collaboration. We resolve cases through phone and email communication, with the use of remote support tools, interaction with engineering teams, part replacements and collaboration with onsite engineers. We will provide you support and training around technology.

In a typical day:

• Work with your direct team to coordinate and take ownership of cases, communicate with customers and drive support cases to resolution.
• Collaborate with experts and higher support tiers to solve challenging problems.
• Build and maintain relationships with customers to understand their needs, and help them get the most out of their HPE products.
• Arrange part replacements and onsite engineer visits, collaborate with onsite engineers.
• Take part in technical and non-technical initiatives and projects across the organization.

To excel in this role, you will need to:

• Be customer oriented, we are obsessed with our customers. You will use your growing technical knowledge to offer solutions with ever-present focus on keeping your customer informed.
• Be curious, push yourself to understand the details of the problems you encounter, and be proactive in finding solutions for them. Keep yourself up to date with product developments and known issues.

The Knowledge and Skills you'll need:

• Language skills, you will need to be able to speak one of the languages listed (Norwegian, Danish, Finnish, Dutch or Swedish)
• Excellent verbal and written communication skills. Being able to formulate thoughtful, empathetic and concise communication to customers.
• Good analytical and problem solving skills, or troubleshooting, find the best way to solve a problem and execute it.
• Basic IT skills and interest.
• Proficiency with case management, collaboration and CRM tools (SFDC, Jira, Zendesk, Slack) (Bonus).
• Experience in a role providing remote support (bonus)
• Fluency in English as well as one of the additional languages listed

#LI-Hybrid

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedkingdom

#servicesandsupport

Job:
Services
Job Level:
Entry

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.