T1 Customer Support Specialist - (Contract)

About Powerfleet Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data-regardless of source-and delivers actionable insights to help companies meet their strategic objectives around Safety, Compliance, Efficiency and Sustainability. Our people-first culture and relentless innovation empower customers to achieve measurable, sustainable business improvements. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations across every major continent.

The T1 Customer Support Specialist is the first point of contact for customer inquiries, providing timely, accurate, and professional support across phone, email, and support channels.

This role combines customer support and technical troubleshooting, assisting customers with product-related questions, issue resolution, account support, and system functionality. The successful candidate will work collaboratively with internal teams to deliver high-quality customer service while ensuring customer issues are resolved effectively and efficiently.

Key Responsibilities

• Respond to customer inquiries via phone, email, and support systems.
• Troubleshoot and resolve customer issues relating to products, platforms, and services.
• Manage customer cases from initial contact through resolution.
• Escalate more complex issues to relevant support teams when required.
• Maintain accurate records within Salesforce and other support systems.
• Assist customers with platform usage, reporting, and general support requests.
• Collaborate with cross-functional teams to ensure timely resolution of customer concerns.
• Deliver excellent customer service while maintaining service level expectations.
• Contribute to knowledge sharing and continuous improvement initiatives.

Qualifications & Skills

Required

• Fluent in English.
• Fluent in Dutch and/or French.
• Previous experience in Customer Service, Technical Support, Helpdesk, Service Desk, or a related environment.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication abilities.
• Ability to prioritize workload and manage multiple customer cases.
• Strong attention to detail and organizational skills.
• Customer-centric mindset with a professional approach.

Preferred

• Experience using Salesforce or similar CRM/ticketing systems.
• Experience supporting SaaS, telematics, fleet management, or technology products.
• Experience in a fast-paced customer support environment.
• Understanding of technical support processes and case management.

This is a fixed-term contract opportunity for an initial period of 6 months.

Salary: The gross monthly salary for this position is €1,500 - €1,600.

EU Equal Opportunity Statement
Powerfleet is an equal opportunity employer committed to creating an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion or belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic in accordance with applicable European Union and local laws.

We are committed to ensuring an inclusive recruitment process and providing reasonable accommodations to candidates who require support at any stage.

Department Operations Locations Greece Remote status Hybrid