Team Lead Customer Success - Dutch Speaker (f/m/x)

Company Description

Choose Challenge. Choose Pace. Choose Growth.

AUTO1 Group - Europe's leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, wijkopenautos.nl, vendezvotrevoiture.be and AUTO1.com we have exactly the right solution for private customers as well as ourB2B partners - operating in more than 30 European countries.

Are you passionate to drive change shaping the future of our brand-where growth, challenge, and success await?

We are waiting for you to be our new colleague and make a direct impact on both the team's success and the satisfaction of our valued customers!

Your New Role:

• Develop, coach and motivate your team, to be successful in achieving their sales targets;
• Contribute to process improvement to help your teams overachieve goals;
• Coach and help your team using proven leadership methodologies to ensure alignment with sales targets growth objectives across multiple customer segments;
• Collaborate closely cross-department to ensure consistent and continuous efficient service delivery.

What we expect from our new colleague:

• Fluency in Dutch or French+Dutch(Flemish) & English languages;
• A proactive, customer-first mindset combined with adaptability and passion for tackling new challenges;
• Curiosity, eager to grow with a solution oriented "Can Do" attitude;
• Proven experience in Customer service, Telesales or another similar area, with a strong background in managing and developing teams;
• Expertise in using Contact Center related software for handling inbound/outbound calls, Excel/Gsheet;
• Empathetic leadership style, excellent communication and coaching skills;
• The ability to foster a motivated, cohesive team.

We would love if you would have:

• A genuine interest in the automotive industry and familiarity with Google tools.

What you can expect from us:

• A learning and growth environment (leadership and operational trainings);
• Implication and support in delivering department projects and process improvement;
• A nice office just 1 minute away from Pipera metro station;
• A dynamic and transparent team atmosphere;
• Private health insurance via Medicover.

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.

Job Description

Qualifications

Additional Information

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