VIP Manager - Flemish Market

A brilliant opportunity for a driven VIP account manager who loves engaging with players and is extremely results oriented. Being a native Flemish speaker is a requirement for this role, and you must have at least 2 years' experience within igaming, of which one year must be within VIP Management.

Basic salary from 2000-5900 net monthly depending on seniority.

Up to 5000 BGN monthly KPI related bonus

Role & Responsibilities

• Engage with VIP clients via chat, email and phone
• Identify potential VIP clients
• Develop and sustain solid relationships with VIP clients
• Assess and resolve clients' issues
• Meet VIP players for streamed and live events
• Evaluate and provide feedback on various segments relating to KPI performance
• Meet or exceed KPI targets
• Take active part in developing and implementing VIP programs and initiatives

Required Skills & Experience

• Native-speaker in Flemish, both written and spoken
• Fluent communication skills in English, both written and spoken
• A minimum of 2 years experience of working within igaming, of which 1 year or more in VIP management
• 1+ year experience of working with VIP players active on the Belgianmarket

About this role

• Office-based in Sofia, Bulgaria (no remote flexibility)
• Shifts are worked between the hours of 09:00-02:00 (no night shifts)
• Late shifts can be worked from home
• 2000-5900 net monthly salary (BGN)
• Comprehensive KPI-related bonus scheme of up to 5000 BGN monthly
• This role is NOT available on a remote or hybrid-remote basis but is FULLY office-based apart from late shifts

Apply with your detailed CV in English.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

Department CRM and VIP Role VIP Account Manager Locations Sofia Monthly salary BGN2,000 - BGN5,900