Collection Specialist - Dutch Speaker

At Multitude, we're more than just a listed European FinTech company - we're a team driving financial innovation. We provide digital lending and online banking services that empower consumers, SMEs, and FinTechs to grow and succeed.

Powered by our Growth Platform, we operate through three business units: Ferratum, offering seamless mobile banking for consumers; CapitalBox, providing flexible financing for SMEs; and Multitude Bank, supporting non-bank lenders and FinTechs.

In 2024, we achieved €263.7 million in revenue and €20.2 million in net profit, reflecting strong financial growth. With 700+ employees across 25 countries, we're shaping the future of finance in 17 markets. Founded in 2005 in Finland, Multitude is listed on the Frankfurt Stock Exchange (MULT).

We are looking for a motivated and empathetic Collection Specialist - Dutch Speaker to join our team in Berlin. In this role, you will be responsible for proactively engaging with customers, managing overdue accounts, and negotiating sustainable repayment plans. You'll work closely with customers to understand their situations, provide tailored repayment options, and ensure a positive customer experience throughout the collections process.

Your Focus:

• Initiate and manage outbound phone calls, chats, and emails with customers regarding overdue payments.
• Build rapport with customers while professionally discussing outstanding balances.
• Negotiate realistic, customer-friendly, and sustainable repayment plans.
• Motivate customers to fulfill their financial obligations with empathy and professionalism.
• Investigate reasons for delayed payments and identify solutions to prevent recurrence.
• Identify and escalate potential risk or fraud cases promptly.
• Track, monitor, and follow up on agreed repayment plans to ensure compliance.
• Verify and update customer contact details using available data sources.
• Maintain accurate and detailed records of all interactions, actions, and outcomes in internal systems.
• Support the collections team and manager with ongoing projects and ad hoc administrative tasks.

Required Skills & Qualifications:

Must-have:

• Fluency in Dutch (spoken and written).
• Fluency in English is a strong asset.
• Excellent communication and interpersonal skills.
• Strong problem-solving, negotiation, and conflict resolution abilities.
• Motivated, goal-oriented, and resilient in customer-facing situations.

Nice-to-have:

• Previous experience in collections, credit control, or customer service.
• Experience working with CRM systems or call center software.
• Familiarity with regulated financial environments or fintech companies.

We offer:

At Multitude, we believe in empowering our employees to thrive personally and professionally. Here's what you can look forward to:

• A Truly Global Workplace - work with professionals from 40+ nationalities, bringing diverse expertise, perspectives, and a collaborative international culture
• Hybrid & Flexible Work - we support work-life balance with remote work options and modern office spaces across Europe
• A Culture of Growth - we invest in your future, offering LinkedIn Learning, mentorship, and professional development programmes, including HiPo and leadership development initiatives to support career advancement
• Financial Growth Opportunities - benefit from our share purchase matching programme, allowing you to invest in your future with matched contributions and long-term financial rewards
• Workation Programme - work remotely from different countries for up to 2 months per year, experiencing new cultures while staying connected and productive
• Private Health Insurance - access premium healthcare coverage for you and your family
• Pension Scheme - benefit from an employer-supported retirement savings plan
• Meal Vouchers - receive daily subsidised meal vouchers to support a healthy routine
• Urban Sports Club Membership - enjoy full access to gyms and wellness centres across Germany
• Nilo Health Platform - take care of your mental wellbeing with on-demand digital support
• Public Transport Subsidy - monthly support for your public transit costs
• Access to Corporate Benefits Portal - explore exclusive discounts on leading brands and services

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