Remote Monday-Friday, daytime scheduleInternational partners of MP Solutions are looking for Customer Solution Specialists with strong language skills to join their growing support teams.
If you enjoy problem-solving, troubleshooting and providing clear, reliable support to customers in an international environment, this role is for you.
Your responsibilities- Support customers with product-, service- and solution-related inquiries
- Provide clear, accurate and timely responses via digital and transactional channels
- Troubleshoot customer issues and escalate complex cases when needed
- Proactively follow up on open cases and ensure resolution
- Support customers and internal teams with administrative and billing-related activities
- Work closely with global stakeholders and internal support teams
- Ensure proper documentation and case tracking
- Contribute to a positive customer experience and service quality
- Ensure compliance with data privacy and security policies
Working hours- 08:00-17:00
- 09:00-18:00 (role dependent)
RequirementsWhat we're looking for- Fluent English (C1)
- One of the following languages at C1 level:
- Customer-centric mindset and strong communication skills
- Structured, solution-oriented way of working
- Comfortable using Microsoft Office and CRM systems (experience is a plus)
- Strong attention to detail and follow-up skills
- Ability to work independently and as part of a team
Qualifications- High school diploma (college level preferred)
- Previous experience in Customer Solutions, Customer Service, BPO or Support roles is an advantage
BenefitsWhat we offer- Full-time, stable position
- Paid training on systems, tools and brand-specific knowledge
- Competitive salary
- Cafeteria benefit package
- Friendly, inclusive team environment with regular engagement activities
- Opportunity to work with global tech brands
- Internal development and long-term career opportunities
- Fully remote work setup